New Balance Encinitas

"The selection wasn't that good. I went in because a woman was wearing a pair of NB I loved. They didn't carry it anymore, and the guy made me feel like I was talking about a pair that were ancient, and it was only a few months. C/S is really important to me. There were 2 employees, and they were chatting, and I felt like I was a nuisance. So I left. I'll order online. I found the ones I loved."

"They have great customer service here. I got helped immediately by Ryan. He was patient and very helpful. I would go back here again when I look for new shoes."

"Let me start by saying I do not like shoe shopping. My feet have many issues and I’ve had very bad experiences shoe shopping in the past. Seven years ago I found a pair of discontinued New Balance shoes that worked for me. I bought every pair I could find. It’s been seven years and I’ve worn through my last pair and needed to get new sneakers. I walked in open minded, but also aware that I might leave without a solution. Ryan C. greeted me and created the best shoe shopping experience I’ve ever had. He listened to me and supported me. He found solutions that fit the list of requirements I needed. Now 24 hours later I keep forgetting that I have new shoes because they are that comfortable. I’ll be back to purchase many more pairs of this exact shoe. Thank you SO SO SO very much Ryan for making a great experience instead of my previous negative ones."

"Store associates Dylan, Ryan and Will are knowledgeable and friendly. They were super patient with us and helpful. My wife and I ended up buying three pairs of shoes. We will keep coming back to this store although it’s a long drive for us. Thank you!"

"The sales associate Chris was very welcoming and helpful. He helped me with finding the shoe I was looking for and was very knowledgeable about the variety of shoe sizes and widths that new balance offers. With Chris’s help I was able to order the size I needed in the color I wanted and have it shipped to my house. Thanks a lot Chris I appreciate you!"