America's Tire 3553 Merrill Avenue, Riverside, CA 92506

"I had such a wonderful experience with everyone here. They were very informative and helped me make the right choice for my car. Definitely recommend coming here!"

"Went in first thing no appt. Customer service was great. Edgar U took care of checking me in. He quoted me 40 min and my car was done in less than 30 min. Changed out 2 tires and rotated the others. My thanks to all because I was out in time for my next appt not far from there."

"Just drove down from Lake Arrowhead. Best prices around. I got to my appointment 35 minutes early and they didn't make me wait. They serviced my car right away. I only waited 30 minutes. Thank you America's Tire."

"This is the last time we'll use them. We've been going there for years, but have noticed a decided downturn in quality and service more recently. The first red flag was when I called, arranged for the tires which had to be ordered in (no big deal), and was told I'd receive a call back as soon as they arrived (a day or two, I was told). They never called back. After two weeks, I called, and was told they had tried to call me. No missed calls on my phone from them, no messages left, but if they said they called, who am I to call them a liar. While speaking with the service agent, I specifically said I had an open window but didn't want to spend and hour or two waiting with my appointment. He assured me that with any appointment, my wait would be no more than 30 minutes. When I walked in, a few minutes ahead of my appointment, of course the place was packed. I assumed the wait would be longer, which would have been fine, but I was told again that I was promised 30 minutes with the appointment. I noticed on the call sheet that I was the only appointment, so assumed that the service agent knew what he was talking about. I paid, and left, returning 45 minutes later. As I walked in the door, they were just then driving my vehicle into the service bay. I was then told the morning had been "crazy" but noticed that all the walk-ins that had been there were already gone. Maybe if I had sat around and glared more? That really shouldn't necessary. I just need to be told how long my wait will be. Of course, it was going to be another 30 minutes at least. Nearly 45 minutes later, at almost an hour and half total, my vehicle was finally ready. I was never thrilled with their prices, their discounts feel half-hearted, they always upsell you on services that you probably don't need or won't use, and you can usually find the same tires for less at a local mom and pop shop. IN addition, there doesn't seem to be much value in setting up and appointment, being lied to about how much time it will take, and being lied to again after they've already failed to meet their original quote and taking all the walk-ins before a scheduled appointment. We will not be returning to this shop."