AutoZone Auto Parts 2955 Van Buren Boulevard, Riverside, CA 92503

"Big shout out to Manny!!! He skillfully tested my battery and explained things. He made the right product recommendations and went out of his way to change the headlights bulbs and refilled my vehicle’s fluids, while kindly explaining the products’ features. Kudos to him!!!"

"My battery went out on an extremely hot day and I was told that after purchasing my battery that it could be installed at AutoZone. One of the stores that have the battery however they told me which store did I then went to that store in a young man by the name of Noah came to my car to assist me with changing the battery he was extremely careful and very cautious because the manifold had to be removed in order to get to the battery. With great tenacity he was able to remove my old battery make sure I receive my core and put in my new battery with in an extremely quick amount of time. I went inside to exchange the core and I was gonna get a bottle of water and the manager even gave me a customer satisfaction water… I have always gone to Autozone but I have to say this experience by far is the best experience I have ever had on his come to any type of work that I’ve needed to have done for my car because most of my maintenance I do myself. I wish you guys had a yelp page because I will give this exact same review on yelp … So a huge kudos thank you, major pat on the back to Noah and the young lady that was managing tonight you again have a lifelong customer for not just my automotive needs but for those of my family and friends as well ."

"This is an update for a previous review after the incident I had on April 9th with the manager, (Stephanie) of the AutoZone store at 2955 Van Buren Boulevard Space G1, Riverside, CA 92503. I want to give George MacKay (I hope I got his name right) 5 stars. After talking to him, I am pleased with the attention paid and how this conflict has been resolved. I am grateful that he has taken the appropriate steps to resolve this issue; he went above and beyond my expectation. This morning I had an unpleasant experience with the manager of this store. An experience I had never encountered before and which I did not think was possible in America. My husband called this store to ask about a power steering pump and asked the person with whom he was on the phone to put it on hold so that he would come later to pick it up. In an hour, I went to pick up that part. Still, it was not in the hold, the person he spoke to on the phone was not in the store, but while two employees were looking for the piece, another employee entered the store and simply said that she spoke on the phone and said that " I never put it in the hold. " When I heard this, I asked just a simple question if it makes sense to call ahead and ask you to hold certain parts? One of them said they were very busy and did not have time. My mistake was that I looked in the store where there were only two customers(including me), and I remarked, "The store doesn't seem too busy today." The manager (later I found out that she was the store manager) said that I offended her employees and she doesn't allow such a thing and that she won't sell me anything, that she has the right to refuse me. I asked her why she rejected me, just because I noticed that the employees didn't do their job correctly? Then she threatened me that she would call security. I asked again why she needed security. I didn't make a scene, I didn't shout at them, I didn't swear at them, I just remarked that it didn't seem like a busy day. She replied that she had a legal right to refuse me and would do so. Then I saw that she abused her function, and I said, well, my husband needs that pump, and I apologized to them and wanted to buy it, but in vain, she abused her position, saying that she had the right to refuse me and she wouldn't sell me anything. Then she abusively told me to leave the store, or she would call the police. I asked why she needed the police? I didn't do anything wrong; I was just upset because her employees didn't do their job correctly, but I didn't yell at them; I wasn't abusive to shout something in the store. Of course, I left saying I would do a bad review and a complaint to BBB. I'm not asking you to take my word for it, just check the recording on the surveillance cameras, and you'll be convinced that my voice will barely be heard. I speak English with an accent, so I do not like to talk much and do not yell. She wanted to look like she was on the side of her employees, which wasn't bad if she wasn't abusing her position toward a customer. I consider her attitude was abusive because of my accent and even racist."

"Awesome experience. Associates are very attentive and personable. "If you need anything, come back and see me" is something that should be said to every customer."

"Great guys working there. The new kid was quick in his finding my parts and very helpful in processing my purchase with included returns. He was not sure of e everything being new but admirably was quick to find out and seemed eager to learn every trick to his position. If he stays then there would be management in the making trained correctly. Kudos. My parts were there as reported over the phone no problems and they are most reasonably priced. Last time I was there was a bad visit. This run was stellar. Thanks fellas."