Madison Reed Hair Color Bar Hayes Valley

"I was exactly 10 minutes late due to traffic and my hair stylist wouldn’t take me even though the grace period is 10 minutes. She couldn’t have been more rude about it, she wanted to run out the door to leave work. Will not be coming back. Awful experience"

"genuinely the worst hair place i’ve ever been to.. my hair was orange after i got it done and i paid for a full highlight and it definitely doesn’t look like one. i had to go get it fixed and my new hair lady agreed that they did a horrible job"

"If I could give a zero I would. I came in for a regular root touch up. My colorist was great- but there was clearly some issue with timing- I was in the salon for 3.5 hours for a root touch up and blow out. The woman who washed my hair and later dried my hair was rude- I asked for a double wash because of my scalp sensitivity and she seemed bothered by any polite request I made. The worse part of the experience was when they dried my hair- she did not know how to blow dry- I have curtain bangs and asked her to style them like curtain bangs- which she couldnt do. She acted like she knew what was doing and it was clear to me she didnt and I was trying to be polite and to just go with the flow. She burnt my hair from drying it way too hot. The other woman tried to fix the bangs and further burnt my bangs- they were so bad the smell of burnt hair was in the air and the undertone of my color came through in an orange streak. She felt really bad- but the damage was done. The cherry on top was the manager who was so so rude to me- yelled at me and said he was tired of everyone complaining. There is clearly some issue happening at the salon- I am a reasonable client I made a reasonable normal complaint about my hair being burnt and was then yelled at for their mistake. Never ever going back. My last visit they got hair dye on my jeans. Corporate should get a handle on this location."

"Booked an appt for my 16 yr old daughter to get highlights (she got highlights at this location right before school started last year). Upon arriving, was told they don't do minors due to liability, insinuated I was lying about the appointment the previous year and took no responsibility for my ability to book an appointment they wouldn't honor "because someone else runs the website." They offered up giving me the highlights instead (? No.) and then said they could waive our last minute cancellation fee (??!!). Ridiculous."