Kim Appleton - State Farm Insurance Agent 2000 Glen Echo Road, Nashville, TN 37215

"Customer service does not respond to countless emails or calls. Looks like this has been a problem for a while looking at other reviews. Rate changes are left without explanation or response when asking for one."

"One of the worst customer experiences I have ever had. Getting information from State Farm is non existent, along with getting any help from this team. While quickly accepting my money, getting answers to questions are non-existent. State Farm as a whole has been an utter Cluster F. Go elsewhere for your insurance needs and save yourself the anxiety of working with State Farm and this crew"

"Recently had a car claim with Kim’s office. the service was excellent. i hope to continue to use her. Service is almost gone these days and her office customer service was very refreshing."

"We refinanced through Kim's Office. It was an easy and seamless process and so much more personal than working with a bank or big mortgage lender."

"My family has been with Kim Appleton State Farm for many years. She has my home and auto policies. She is awesome! She is quick to reply to phone calls and/or e-mails and handles claims quick and professional. She is very friendly and knowledgeable about the products State Farm offers. Her office staff is also very pleasant when I have called with a question. I highly recommend her!"