Personal Express Insurance 5301 Truxtun Avenue, Bakersfield, CA 93309

"If you are planning on getting insurance from this company please speak to anyone but GLORIA she has terrible customer service! I didn’t have my policy number on hand and when I asked her to look me up by name she gave me an “ughhh” answer and said I can’t I need it… I then proceed to tell her that usually they look me up by name when I don’t have it on hand and she then repeatedly said I need it and hung up. Wow so much for her customer service!"

"Absolutely trash insurance company! Never had a company that we had to basically do their job and then send us a check we can’t even cash because somehow they put two different names on a check. Then you can’t even get ahold of your agent and for some reason no one else can even help you or contacts you back. Definitely dropping them for someone else."

"Got me going with insurance fast and affordable. The only catch is that you’d have to pay half of the Total amount to start the policy. Still 5 star hassle free highly recommended for auto insurance"

"Not sure if I’m a fan just yet. Not as friendly to “Walking Ins” , seemed like they were expecting me to have an appointment or know who I was there to see. Prices are not as comparable as I’d hope for while shopping for insurance; however, the agent was knowledgeable and thorough. They expect half down for the insurance policy so be prepared to bring your $$$ . I hope I made the right decision to switch insurance companies."

"I have been with personal express for 5 years and have had a wonderful experience. They have the best prices and amazing customer service! when my roof caved in, they took very good care of us."