Universal at Town Creek

"Pros: Nice pool, well lit everywhere, quiet, and clean. Cons: Cheap paint you will be charged for even if you did not hang a picture, nor have kids touching the walls, and it is normal wear and tear. During the snow, dumpster area and walking areas to the gym and mailroom were not shoveled or salted and extremely dangerous. The breed restrictions on dogs is not enforced. My dog was attacked and I had to pay 250 vet bill. I made the complaint and neighbor was asked to remove her dog. However no one followed up with me to tell me that. Or check to see if my dog was doing ok the next day. I had to file a police report and the officer followed up with me to let me know the dog was current on his shots and he was removed. Frequently enter your home to change filters, and every other time they inform you ahead of time. It is expensive to break the lease, twice your rent plus they keep your deposit and charge you for paint. The paint again, is so cheap you cannot wipe it down or avoid anything showing on the walls."

"I would definitely recommend universal to anyone looking for an apartment. We have been renting with them over a year now and the way that they treat residents is amazing. The apartments are trendy and well priced for the market. I love that they are pet friendly and they make adding pets to the lease so very simple! Veronica is one of the best customer service workers that I’ve had the pleasure to talk to."

"I recently moved to Universal at Town Creek in September 2022. The Assistant Manager, Hannah, went above and beyond to make the process pleasurable. Literally, the best customer service!! She was so professional and so sweet. She did an amazing job. I moved into the most cleanest, nicest townhome. The grounds are always clean and amenities are always well kept. 10/10"

"The townhome itself is really cute and modern. Maintenance seems to be very attentive which is ideal. The amenities are nice, we don’t have access to grills or the pool area yet which is not ideal. We are hoping they pave the roads soon and add additional lighting to the entrance of the community. I will say the move in process was not smooth at all. There was quite a bit of lack in communication.I would definitely recommend being more communicative maybe sending a welcome letter to new residents detailing the move in process. To their defense we were some of the very first move ins so I understand the learning curve."

"My wife and I are happy about our new townhouse! Super cute and modern. The property is really nice and has great amenities. We enjoy that we get our own parking space as this was a struggle where we last lived. Some frustration in beginning because unsure of move in date since a new construction (property staff had no control over). Hannah kept us up to date and answered any questions we had. The move in was a breeze. Kelly made us Feel very welcomed and at home. She explained the property very well and answered any questions we had. Hannah and Kelly were both welcoming and Profesional . Highly recommend to make Town Creek your home!!"