UCSF Buchanan Dental Center

"Refuses to answer the phone. Never returns voicemails. Letters about billing all get ignored. I had a deep cleaning a year ago and one quadrant was 180. We were suppose to be waiting on insurance and with no communication sent me to collections. I paid off collections however still get the same bill for 180 monthly from UCSF This is just the worst service while trying to get a discount on dental and help students. They make it impossible to stay a client or want to come back"

"Takes a long time but they super thorough and multiple professors with differing specializations double check and give their opinion on everything. Very good service and my dental health has been excellent. Just a warning: if you have private dental insurance the rates for everything are much higher, and even if your insurance doesn’t cover a service they charge you a much higher rate than they would otherwise."

"Wow, stay away from this place! After speaking in great detail to a receptionist who assured me I would be able to arrange a payment plan not only for tooth extraction but also for the panoramic x-ray they insist you have, as well as the initial consultation; I showed up on the day of my appointment for consult just to be told that there was no payment plan option. It started with the extremely rude and unprofessional receptionist. who chastised me immediately upon walking in for not being at the right spot for the line (though I was the only person there), and then taking my information and telling me that I would owe $198 before proceeding further, I was kind of blown away by the condescending attitude expressed by this lovely person when I told her I did not have that money on that day. The reason I chose this place was because I was assured it was affordable and that I would be able to arrange payments for ALL SERVICES. When I dared to protest a security guard approached me. I then asked to speak to their financial representative and was shown to his office. Again, rude and unprofessional in his demeanor and not caring that I had taken off time from work for this appointment and more importantly THAT I HAD BEEN LIED TO! I was then walked out by the security guard but it doesn't matter, I swear never to return to this place again. Unfortunate in that I am a social worker who can provide numerous referrals for them but these people do not care! Lack of compassion seems to be the standard at this place. Stay away, and if you do go, be prepared to be talked down to as they attempt extortion!!"

"The Doctors, both student doctors and instructors (who work with "student doctors" on EVERY patient = truly excellent care) as well as ALL of the staff are fabulous!!!! In my experience; everyone there goes above and beyond AND their professionalism is top shelf, as well. I'm in the middle of getting a complete mouth restoration so I'm spending A LOT of time in their dental chairs and working with support staff on matters like dealing with insurance, setting lots of appointments, etc!!! All of that said; I still cannot say enough good things about UCSF Buchanan Dental!!!! You won't be disappointed!!!"