JCPenney Salon

"Worst haircut ever!! Was scheduled with one person but when I got there I was seen by an inexperienced stylist. My hair is choppy and different lengths. I got it cut for a special event and it’s so short I can’t even put it in a clip. Guess I’ll wear a bag over my head."

"Went there on last Saturday and had another hair makeover . Keep getting compliments from complete strangers. James Derek you are such a talent. JCP is lucky to have you."

"I am very disappointed, the lady did a horrible job with my nails. They are all different shape and crooked. She said it’s my fault because I didn’t like the work she did and wanted to change the style because she wasn’t good at doing the style and shape I wanted. I’ve been here a few times before and my nails looked perfect before except today. I am upset and and disappointed in the nail artist."

"I honestly would prefer to give 0 stars!! The staff here are very RUDE! Do yourself a favor a visit another JCP salon. I had an appt scheduled for with Louis whom I'd never seen before. I received a call to confirm appt but the lady Janice mentioned a different stylist name. This has happened to me before. When I called back I admit I was very upset because of the mixup and even more when the scheduler showed no compassion ...she was very dry. Long story short she called me back after reaching out to Louis and was advised he deliberately put me with another stylist because I've had numerous no shows. This is untrue!! Aside from this appt I had one back in October with him and I was late due to traffic from 1 hr drive in which I called in advance but I've never been a no show. Even then the staff was very rude when I arrived didn't even offer to schedule me with anyone else. They all just stood staring funny at me and lack courtesy. Shame on Louis to deliberately reschedule me with someone I don't know and not even have the decency to call me beforehand to let me know his logic behind it. A simple phone call advising me about his policy and sharing my so called no show dates(which I requested from the rude manager Katy and have yet to receive) would've been the ethical, appropriate thing to do. This would've prevented me from becoming upset with the scheduler. Their customer service and approach to resolving minor issues is beyond horrible and unacceptable. Fortunately, I was able to contact my JCP salon of close to 15 years(my regular stylist moved out of state) and find a new stylist there. Lesson learned I do not recommend this Sunrise location at all!!!"