Freeway Insurance 2668 Monterey Street, San Jose, CA 95111

"I initially signed up for full coverage for my car at a decent price, earning it two stars. However, I forgot to add the lien holder, crucial for the car company. Adding it became a nightmare. After paying the policy and a $209 broker fee, Brenda, my broker, was unresponsive to my messages about adding the lien holder. She claimed to be busy and provided a 1800# to call. After multiple unsuccessful attempts and conflicting information, I contacted Brenda again after 24 hours, in which she responded she wasn't in the office that day. Frustrated, I called the 1800# once more and, after several disconnects, finally connected with Elvira Esparza on the 3rd day, who resolved the issue effectively. Kudos to Elvira 5 stars! Lesson learned: Ensure everything is added before paying the broker fee, as post-payment responsiveness tends to decline."

"Brenda does excellent work. She helped us find good rate and save. I recommend her to family and friends. 10/10 thank you for all your help."

"Josue Aguilar was very prompt and efficient as soon as I walked in he stood out of all the rest. Thanks for your customer service Josue! Highly recommend him!"

"I came in Elizabeth did a fantastic job. She was awesome! I am recommending her to all my friends and family!"

"We decided to move forward with Freeway Insurance and Brenda made it a easy transition for us to take this step . She provided excellent customer service and i feel she really listened on what we wanted to achieve in regards to getting car insurance."