Nashville Gastroenterology & Hepatology, PC

"I was very nervous about going somewhere else for my procedure but I was pleased from the schedule to the exit door. The staff was very friendly and respectful."

"I was referred to this office by a local Urgent Care who had been overseeing my care for the week as I had a gallbladder issue. They were kind and got me in for an ultrasound and then a CT Scan. The next steps was a referral to a GI doc. Originally I had a terrible experience, and posted a review of that experience. In short, I was turned away by the front desk, saying I had missed my 10 minute grace period and since I was late, I had to reschedule. I explained that I had a text message noting the location, address, doctor and arrival time of 9:45. I was told that my appointment was at 9:30 and I could reschedule. I left upset and in pain. I originally gave this practice a one-star review. Upon learning of my experience, Dr. Sharma and Dr. Pointer both reached out to me personally. I received a voicemail from each and a text message asking me to please come back in and they would expedite follow up testing to get me a diagnosis and some relief. I then spoke with Dr. Sharma as I was very impressed with their follow up and the care that he showed by talking through my case and his recommended next steps. He also apologized for the way I was treated and explained that is not how they do business and they would never turn away someone in need. I believe in second chances and his call made me give their office just that. He personally has worked me in for follow up testing and I expect the process over the next week to fully change my mind about the practice. I have never had a physician call me and truly sound concerned and ask to please allow them to help me. It's unfortunate that one person mis-represented the entire office and brand. I am thankful to have received such a kind and caring follow up. I am sure I will be adding more good news from my experience over the next week and that they will most certainly earn a 5-star review. Their actions to correcting an issue has already shown me that one person cannot define the entire practice."

"My experience here was wonderful. The lady who runs the front desk is like an angel. I observed her kindness, and that she was so personable. All of the nurses were incredibly kind and caring. Dr. Sharma was amazing and I overheard some public interactions between him and his staff, and it sounded so healthy, like he values employees, and they sounded so content with the workplace."

"My wife made an apt weeks ago. We arrived 30m early and told the apt was cancelled. Receptionist had no idea why and no answers. Why bother going here if they cannot keep apt straight. Can't comment on Dr but no plan to go back. Also are over one and half hours away. Nice job"