Pearl Dentistry

"I've been waiting a long time hoping this whole office would change my mind, but I cannot in good conscience, go without giving this review. Cons: Front desk. One receptionist is pushy, prejudice & classist. There is no privacy about your options for treatment and they happily discuss that loudly along with the waiting room's ears. She will chastise you and shame you in a sweet passive aggresive tone. I have never seen such a money hungry dental office. They will spread out your procedures that should be done in one appointment over 2 or more so they can collect more co-pays and bill your for other services. E.g. A check up with x-rays taken for one appointment. A cleaning for another appointment. A filling, which was an immediate need, scheduled 1.5 week AFTER the cleaning. They want you to remain loyal and if it's a service they can provide, they will pressure you into seeing them because they can "manage your care better if they are aware of all the work they've done on you is theirs alone." Pros: The dental hygenist, Jonathan is amazing. They call him Mr. Gentle and rightfully so because he has the most gentle hands. He is extremely thorough, attentive and never rushes through your cleaning. He is patient, knowledgment and informative with any questions you might have. ----Another dental hygienist was also passive aggressive with me, was extremely rough, making my gums bleed and sore for days! I swear it was almost intentional! That accumlative experience is too inconsistent! The Dentist herself seems to do thorough work, is reasonbly gentle, and attentive with her work. I just never felt like she really cared about what was best for the patient but to draw out any procedures over multiple appointments as much as possible. They are quick to near harrass you with repeated calls about upcoming payments and within 2 days of a late payment, without hesitation, send your bill straight to collections. Bottom line: If you get the right person in the office, you can have good work done over multiple visits, but it's clear this office wants a certain clientele and priortizes profits over patients."

"We were patients for a while, with two PPO’s insurance She charged me $4000 for my son braces this is back in 2016 so we paid out of our packets, Because the office staff told us that our insurance won’t covered braces. When it was time for my other son’s braces she code me $6000 this was in 2019 so we couldn’t afford it. I went to a diferente dentist and they told me that our insurance will covered it. With her we always had copays or payed out of packet. She did implants for me and I had to payed out packet even tho we have two PPO’s insurance. After we changed dentists we don’t pay."

"The staff and dentist are nice, but I just feel they do things unnecessarily and a bit pushy. For example, I booked my appointment for check up and cleaning and got confirmation. When I arrived they only did a check up and told me I had to come back for a cleaning a different day, even though I was told on the phone my appointment would be for both. I've been going to dentists my whole life and never had to go to 2 separate appointments for a check up and cleaning which is a huge inconvenience. It's usually done in 1 visit. Really wasted my time."

"I hadn’t been to a dentist in years and found myself embarrassed and in bad oral health. I reluctantly made an appointment but when I showed up I received incredible empathy and reassurance from the entire staff. They’re helping me moving forward I still am in awe and grateful for the way they made me feel. I thank God the he put them in my path. Way to staff!!!!!"

"The team at Pearl dentistry is very professional and provides a very comfortable atmosphere. The staff is friendly and attentive. Definitely one of the best dentist office I've been to. I especially appreciated how seriously they took and managed covid. Their protocols were very impressive and shows that they care about the health and welfare of their patients."