Grand Welcome Nashville - Vacation Rentals & Property Management

"We were going to rent from Grand Welcome however we changed our minds and decided to vacation elsewhere. Well the 1 start is for "customer service". We cancelled our reservation on 3/1/24 and were asked to send them a screenshot through VRBO message center of the cancellation agreement to see if we qualify for a refund? I thought they would have this information. Well I sent the screenshot as asked and this was totally ignored because the next day they changed it to sending an email which I did. Then when I asked when I should expect a refund I was given the answer " Did you respond to the email? Unfortunately we did not receive the email" However I have confirmation that the email went through. I advised them again that I sent it and then they sent another email asking for information they should have as rental company. So I'll be sending an email again , calling my credit card company and reporting them to the BBB."

"This company is a scam. They falsely advertise homes on VRBO and then once booked they try to switch you to a worse location due to “unforeseen circumstances”. Once this happened we asked for a discount as the location is not what we wanted and we lost amenities in the process. They did not respond to our emails then all of a sudden another “unforeseen circumstance” happened again and they canceled our reservation therefore leaving us with no place to stay. What an absolutely terrible experience. STAY. AWAY."

"Steven has been in charge of our properties in Nashville for over 2 years. He has always gone above and beyond in handling any issues we may have had. Including managing issues with our neighbors since we live out of town."

"After booking a cabin in May 2023 we found out 10 days before our stay that the property was falsely advertised as a four bedroom home (it’s a three bedroom). They even admitted their wrong doing. Then we were told the occupancy couldn’t accommodate our entire family and we would be charged $500 a person. Grand Welcome refused to give us a refund and VRBO wasn’t a help either since the property manager is the one who processed our payment and wouldn’t return their calls. WARNING: before booking any cabin through Grand Welcome read their BBB reviews. This has been a heartbreaking experience for us."

"I was fortunate enough to stay here. I was first amazed at the awesome customer service when booking my stay. The accommodations was awesome, very clean and most all I felt at home. This location is in a great area to commute within Nashville. I will most definitely be booking another stay. Love it.."