Procyclegear

"Buyer beware when returning gear: I have ordered gear from Procyclegear before and generally did not have any issues because I did not return the gear. However, my most recent order July-2023, for two bibs and two jerseys resulted in receiving two bibs and one jersey with the other jersey on back order. I returned the two bibs and one jersey asking for a refund by including with my return the paper invoice noting my wish to receive a refund. It is now 4 weeks later after having returned the two bibs and one jersey and one week after sending an email to ask for an update on the status of my return, and I still have not received my refund and have not received any email response. Correction - refund was finally issued on August 11, 2023."

"I've ordered multiple team kits from Procyclegear and I've been very pleased. As someone who has had many team kist over the years these fit perfect. Not only that but the customer service is outstanding and I've only had to reach out once but Luis contacted me right away and we fixed the issue. I will not hesitate to order from them!"

"I've ordered multiple items from ProCycleGear and cannot compliment them enough on their quick action in shipping my orders; communication with me regarding those orders; and follow-up directly with me to ensure I am a satisfied customer. The gear I've received has been top of the line quality from world class brand names in the industry, and it looks great to boot. Do yourself a favor and give them a try!"

"Original review below. Responding to the retailers response here: I'm not surprised by your deception, given what I experienced before. I have all the emails, so don't worry about my memory. Here are some relevant details ... Order number 29615. I ordered medium US size, or Italian large, for the items. I received XXL. I received a low end Nalini short for the high end compression shorts. For the XXL jacket I received, I never even received the proper size replacement. I never received the refund for shipping costs incurred for the return that was not my fault. While I didn't mention customs charges in my earlier review, I also incurred extra customs charges due to the second parcel not being marked as a replacement for a previous shipment. Original review: I ordered from these scam artists a few years ago. They substituted lower end items without asking and also sent the wrong size for most of the others. They sent XXL instead of large, for two of the three items ordered. My guess would be that XXL is in very low demand for cycling gear and they thought since I am in Canada, I wouldn't return then due to prohibitive shipping costs. I emailed the owner, Luis, who finally agreed to send the items in the size ordered, if I mailed the parcel back. As I am in Canada, this was quite expensive and after some argument, Luis finally agreed to pay for the return shipping. Weeks after receiving the parcel, Luis finally replied after I threatened to request a chargeback from my credit card company. He said he would send the agreed upon replacement items and refund the return shipping costs. When the second parcel finally arrived, I found that he had sent a low end pair of shorts instead of the top end ones I had ordered. He also never refunded the $35 for return shipping he had promised, and refused to answer any emails thereafter."

"This is the worst experience I have ever had with a retailer, even accounting for the days of catalog ordering over the phone. I place an order, hear nothing. Weeks later, I am told the items are backordered (information which was apparently known to the retailer but not provided on the website). Weeks later I am offered replacements, which aren't what I was looking for. I ask for a refund. More weeks pass and I am finally told the items will be shipped. The items are then shipped to the wrong address. In sum, they don't keep the goods they advertise in stock, don't ship properly, and don't respond to emails for weeks on end. I don't expect small shops to provide the same rapid response as a company like Amazon. But at minimum, it is unacceptable to just take money from people and then be totally unaccountable."