Zen Dental Studio - Mountain View

400 San Antonio Road, Mountain View, CA 94040

"Edit: The principal dentist reached out via email and apologized, confirming that illness was a valid reason for needing to reschedule without worrying about incurring a fine. Called in sick for a dental appointment - they told me they were going to charge me a $100 cancellation fee because they needed 2 days in advance. How are we supposed to predict when we would be sick 2 days in advance?? Beware of this clinic - you are only allowed to be late or cancel once in a lifetime before you get hit with a fee. Will not be recommending this place any longer - their customer policies need a review. For repeat customers, calling in sick once in a year for an appointment and being told that you can reschedule but still get a $100 bill is completely unreasonable. Granted, after stating to the person on the phone that if they would like sick to still come in, then that’s a dental office policy that’s unheard of but ok - I was then given a one time waive. But for future customers, don’t bother coming - very unreasonable customer support and you might even catch a flu or virus because they won’t allow sick to cancel without a fee."

"Hit up Zen Dental for a cleaning, they were on point! Loved that you can text the office – got reminders, after-care tips, and they even sorted out some small stuff I was worried about, all without me ringing them up. Also, Dr. Pohkrel is an amazing dentist!"

"Exceptional experience! I went in for a cleaning and to address an urgent treatment issue. The cleaning was gentle, attentive and very thorough. Dr. An was excellent. He really listened to my needs, managed around my neurosis/ fear of dental work and solved my issue same day. The office is beautiful and ultra clean. I left feeling sparkly, healthy and happy. Highly recommend."

"I am absolutely in LOVE with this office. I’m usually really nervous about seeing the dentist because it feels really stressful and in the past I haven’t had the best experience with mine (Dr. Ho in Palo Alto). I honestly feel like my dentists in the past had no clue what they’re doing or what they’re talking about and I have a hard time trusting anyone with the title “Dr.” since they typically treat patients as less than them and that they’re the “hierarchy.” With that said, I am truly blown away by this place, not only because the office is absolutely gorgeous, but the staff AND my dentist (Dr. Steven An), are amazing human beings. They are extremely patient and understanding. Something kept coming up with previous appointments, whether it was that I was sick, or other circumstances, and they have been so understanding and easily reschedule my appointment without guilt-tripping me. So far, I’ve never been made to feel-less than, or disrespected which is so nice and honestly should be the standard of how any office should treat you. Dr. Steven A took the time to explain my gum health and my pictures of my teeth and previous fillings. BRUH, NONE of my previous dentists informed me that filings are temporary - like what!! But yeah, I learned that they are since my dentist here told me. Literally every dentist just says, “brush your teeth and floss everyday,” but they don’t give a detailed explanation as to WHY. I finally got my questions of why, what happens as time goes on etc. etc. This office also has matcha tea and cute cans of water. The aesthetic is beyond pleasing. I literally snuck in taking some pictures because I was like, “what is this real life???” And most dentist offices are ugly. And stuffy. My asthma wasn’t triggered here which was also really nice. When taking X-rays I was able to get that done from the comfort of my own dentist’s chair instead of having to walk all over the place (other places have x rays in different areas so they make you get up and walk and then walk back etc.) My wait time was 0 since I had an appointment, so it’s really nice that they don’t run behind and actually respect your appointment time. I’m a fairly critical person, so the fact I have negative to say speaks volumes."

"Very pleased with my first experience visiting Zen Dental Studio - Mountain View. The aesthetic of the physical office space was on point with the "Zen" brand creating an incredibly warm and welcoming atmosphere/vibe (not something you necessarily expect to see at a dental offices). My experience was further enhanced by the polite and professional staff, both front and back of office. Dr. An did a wonderful job with my procedure, explaining each step along the way and allowing time for me to ask questions. I was also very impressed with the imaging technology being used giving me never before seen views of my teeth in those hard-to-reach places. Overall great experience, I am happy to have found my new dentist in the Bay Area, thank you Zen Dental!"