Mountain View Family Dentistry 569 West El Camino Real, Mountain View, CA 94040

"Cheated me out of cash, mixup of insurance when my father informed me i did have coverage. I asked for a refund after paying for in house insurance plan they offer "Save a Smile". Receptionist informed me there was no refund to give when i paid for Save a smile membership for the year, as well as co-pay for blue shield. On my bank statement there was a posted charge, as well as duplicate pending charge of the same amount and they said talk to my bank about it, i did, and they stated to get that money back from the dentist office.Will not be coming back."

"This place is so amazing, I have been coming here for over 3 years and they always do such a good job. Phelan Ignacio is the most incredible dental hygienist ever, and really takes the time to get rid of tea, stains, and make every nook and cranny of your teeth, including the back of the teeth, sparkle! Dr Lou has a fantastic gregarious personality and is the master of cavity fillings - long lasting and high quality!!! She also remembers all her patients and details about their lives - very impressive!"

"What a great experience I’ve had at Mountain View Family Dentistry. I’m just blown away! The staff were friendly and very accommodating. I was so at ease with my visit. And I would like to thank Dr. Lou for her expertise and extraordinary dental work. I’m a patient from out of state that needed an implant after getting injured while playing with my dog. I was referred by a friend who knew Dr. Lou. She was highly recommended and I am so grateful to have met her. She took her time in discussing her proposed treatment plan. Dr. Lou was very thorough. I became aware of the pros and cons, which made me truly understand what I needed. Can’t thank everyone enough for a wonderful experience!!!"

"They have a nice comfy chair and Netflix to lull you into believing all the work done is necessary. They gave me on average 3-5 X-rays every single visit. The dentist insisted I needed 8 FILLINGS. I should have run away right then. Later, she chipped a tooth when filling another. Two root canals. They gave GONE OVER the amount covered on my plan and I owe $2000. This has never in my life happened before. I’m a teacher and cannot afford this scam.STAY AWAY"

"I went to this practice in early January, 2023, for a routine cleaning and exam. I am new to the area and this was my first visit. I was told there were no major concerns during my cleaning. However, when Dr. Lou reviewed my x-rays, I was abruptly told that I had 10 cavities, all of which needed to be filled. It is important to note that I have never had to have a filling before, am 30 years old, and have always been very intentional about my dental hygiene (brushing, flossing, and routinely visiting visiting the dentist). I requested that Dr. Lou show me where the cavities were, and she rapidly pointed to the spaces between the teeth in the images, and insisted that they all needed to be filled. I was very shocked and upset, and I was encouraged to schedule an appointment for fillings as early as possible. I decided to go to another practice for a second opinion, and brought the original x-rays from Dr. Lou's office with me for the consultation. This doctor did identify 1 cavity he recommended filling and a couple spots that he would like to monitor, but he informed me that he would not recommend any other fillings. He was very surprised when I told him that I had been advised to fill 10 cavities, and shared that, while looking closely at the same images, he did not see or support a need for such extensive treatment. Needless to say, I cancelled all my appointments with Mountain View Family Dentistry. All in all, I would not recommend this practice. Their recommendations felt dishonest, corrupt, and I believe their focus is on billing and profit rather than equitable patient care."