Ashley Outlet 5301 Hickory Hollow Parkway, Nashville, TN 37013

"Long story short but overall I was very satisfied with the services received. The young lady that greeted us was very friendly. This process was over the course of a week and we visited multiple stores in the immediate area. I initially worked with James, then Brian and ended up ordering with Xavier since James was not available that day and we needed the sofa immediately. Brian was great in providing information on the products within our budget and the delivery options available. We ended ordering through Ashley outlet at the Antioch location because of the service and it was within our budget. Thank you Antioch team!"

"My shopping experience was flawless. Xavier and Brian took great care of me. I came in, let them know what I was looking for and they gave me some great choices. We worked out a great deal. Couldn't have asked for a better experience!"

"Awesome place to buy great quality furniture Anastasia at the hickory hollow store, was super helpful and got us the best price for what we needed. The manager and other sales members were great at helping us load our items as well. Will be back to purchase in the future."

"So many wonderful things to say about this location and the staff members are a huge part of my great experience. 6 years ago, I bought new furniture for my apartment. The furniture is still like new. I bought the Robbindale bedroom set. I also bought a set of end tables. 6 years later and I've just bought my first house and my experience was so amazing here at Ashley's last time, I came back to furnish my new home. Mr. Xavier James helped me find some amazing pieces in my price range that are of great quality and have made my first big girl purchase feel like home. He was committed to helping me find what was best for my taste and budget. He was also very knowledgeable about the items and how to maintain the items. I highly recommend not only visiting this location but purchasing some amazing quality solid wood pieces at an amazing price for items that have the potential to literally last a lifetime with proper care and maintenance."

"I will never buy another piece of furniture from any Ashley. The salesman was helpful but ordered the wrong desk. I realized it pretty quickly and he corrected it. A few days later my desk was delivered. The delivery drivers told me the hardware was not available but they would leave the desk and order the hardware and it would be delivered to me in the mail. After a week I didn’t receive it so I called customer service after 30+ minutes of the phone the CS person said she was ordering it, the call dropped. I called back 2 days later and was told my hardware was on the way. Now a month has passed I went back to the store they told me to call customer service 6 calls later in one day, because they repeatedly get disconnected I was told a technician would be contacting me I 48 hours. Of course no call. 3 calls today, now I’m told someone will contact me by Wednesday. I have repeatedly asked for supervisor. The worst customer service. Now I am stuck with a $800 desk in multiple pieces with nothing but lie after lie from Ashley."