Pottery Barn

"Love the atmosphere each display projects. You can clearly see and feel how setting would make your home."

"No problem with our order. Ordered two items in the store and was told they would arrive within 6-8 weeks. Only waited 5 weeks and everything arrived. White glove service was excellent. They called to make sure it was ok because they were going to be 30 min prior to the delivery window. They wore white gloves and shoe covers. Everything was done exactly right. Happy with the delivery service."

"Terrible delivery service. Don’t pay for their white glove delivery. It’s a nightmare. They canceled our first delivery date an hour into the 2 hour time frame they had given us because our items were, “Too big for the truck.” They said this happens sometimes if you’re the first stop. Well I request not to be the first stop for the next available delivery day, and guess what? They scheduled us for the first stop again. They are a joke. Save yourself the time and frustration."

"I visited the store on a Sunday afternoon. Very few other shoppers that day. A saleslady offered, three times, to find a product for me (by calling other stores.) Twenty to thirty minutes later, she still hadn't attempted to find the item. I finally left. Why offer if you won't follow through?"

"I would give the actual store in green hills a 5 star because the people at that store are on your side and on your team. But once you order it I wish I could give a zero star. From there it is the worst service to expensive stuff I’ve ever seen. The deliver service is a joke, the pottery barn corporate is a joke, and everything in between. We ordered stuff in May and they still don’t have our stuff to our house. Sent us the wrong glider, had a delivery date and didn’t even show up, had another deliver date and had to take off work to accept the stuff and then they don’t show up and then 20 minute before the allotted time is up they call and say they’ll be 4 hours late. This company is terrible and it doesn’t surprise me that the store front is closing down. Really was expecting a lot more from Pottery Barn kids."