Select Specialty Hospital - Nashville

"I would not give this place a one star rating but I had to, to be able to leave a review. I would not recommend this place and in all honesty, it should be closed down! They do not care about the patients or the family members no communication whatsoever. It has been a complete nightmare dealing with this facility on every aspect. They were letting my dad just lay there and die. As a nurse myself, I know exactly what needs to be done and not done. My dad was there over a month and he left that facility yesterday upon our request and he went straight to the ICU. He was dehydrated, no telling how long it had been since he had eaten, his teeth were black, nasty fingernails, and even saw feces in the bathroom trash can. The nurses there evidently don’t know how to read history and physicals, diagnosis, or dr orders because they didn’t even know he was suppose to wear a bipap while sleeping because his CO2 was so high. One day from leaving there and getting the care he desperately needed and he’s a totally different person. He didn’t even know he was in the world when he left this horrible place!! I could keep going with what all they didn’t do and didn’t know about him. They are rude and lazy. Even the case managers are hateful and don’t return phone calls. I’ve reported this facility to the Joint Commission and the Medical Facility Commission and I will go as far as I have to, to see to it this doesn’t happen to anyone else. I reported them all…One nurse in particular, case managers, doctors, etc. They just don’t care and they’re only excuse is they are short staffed! After this review post they will post on here to give them a call and discuss this! Nobody returns phone calls! Save your energy we’ve tried talking to everyone and nobody cares enough to return phone calls! I would not bring a sick rat to this facility! Please take your loved ones somewhere else!"

"The Wound Care, Respiratory Team & a few nurses were awesome! However, the Upper Management Team, Director of Nurses, Nursing Supervisors, Case Management, & etc. are severely lacking in their communication skills including their lack of professionalism in returning phone calls, & etc. Patients are moved from room to room & hall to hall to simply compensate for the shortages on the nursing staff, even dementia patients that may already be confused. My loved one has been moved no less that 4 times to accommodate for this shortage. The Patient Care is secondary! The lack of nurses to care properly for the patients is NOT acceptable! If a patient can't be properly cared for, the sensible solution would be to NOT fill the rooms to compacity until this issue has been resolved! With the present lack of care, I would NEVER recommend this facility to anyone, friend, family, or foe!"

"The care that my husband received at this facility was great. Dr.Atwater and his team worked aggressively to get him weaned from ventilator and stabilized medically. Efficient respiratory team. Nursing and techs were top notch. Morgan, OT and John PT and their teams were phenomenal. When my husband was admitted I was in despair and they gave me hope. The leadership rounds were beneficial and the director Dr.Tyson listened to my concerns. Jessica,np was such an advocate. The wound care team was thorough and proactive. The facility itself was extremely clean. I wish I had room to name every staff member who went “over and above” to make the stay positive and my husband on the way to recovery. Any negative experience was cancelled out by these wonderful people. I highly recommend this facility."

"There have been some great nurses but there are just as many that don’t love what they do. The good ones are excellent at what they do and will go out of their way to see the patient succeed, but the bad ones make it hell for the family and the patient to recover. They did get rid of the trach really well and in a timely manner, but you cannot be afraid to continuously advocate and ask for someone higher up if not getting a reasonable response. I wouldn’t trust my family member here alone with a vast majority of staff, even when I am here there has been accidents and sometimes can genuinely feel like they don’t care about the feelings of the patient or the family. After talking with the CNO I was made aware that some of the things that have happened in our experience were abnormal. Overall the nurses that actually care about the patients deserves a raise because they genuinely do care about their patients, and deserve that recognition."

"PROS: There are some really great nurses, respiratory therapists, and physical therapists that work here. They offer free coffee and tea in a "family room." CONS: Everything else. I would give zero stars if I could. My mother was here for a few months and only 56 years old. She passed away from septic shock yesterday here while under their care. An outside professional had advised of a strong chance of there being an infection just two days prior. My mother had complained that they often ignored her call light at night when pressed. They left her on a bed pan all night which resulted in a bakers cyst. She was on blood thinners and often bled heavily when they took blood. The spilled blood was hardly ever cleaned up. They took too much blood once and had to give her an infusion. They often would wait until an issue had blatantly surfaced to treat it, and were not proactive at being on top of it. I do feel she would still be alive had she of been in a different facility. I do think they treated us like "dumb poor hillbillies." My mother worked for a lawyer and at one point he offered assistance to look at all her medical bills. The case worker David implied we were falsifying the man being a lawyer when he said "you know someone can get in a lot of trouble if they act like they are a lawyer and aren't." I sent an email a bit before her death begging them to be proactive and also to treat her humanely. I did not receive a response at all from the case worker, the person that they told me to contact and would help us when we needed help. I flew in in June and spent two weeks straight with my mother here. I was at the facility from 11am to about 9pm almost daily. I NEVER once saw her doctor Dr. Carpenter. The kidney doctor came in ONE time and gave a thumbs up and left. The nurses couldn't answer any questions I had. The ones that did would usually say "I'm not supposed to.. but..." and would give me what information that they could. After I left, they did a sweep of her room. They would not allow her to have an Alexa on in her room. They would not allow an extension cord in her room. They would not allow a box fan we brought to be in her room. We were told everything had to be pre-approved. I honestly wouldn't recommend this place to someone I hated. No one deserves to be treated like my mother was. Edited to add: I emailed the person this account owner commented below and I got a reply that they forwarded my information to someone. Then I never heard from anyone. So this seems to be marketing fluff to make it look like corporate cares. On a positive note, Ariel in records was wonderful and fast at sending me my mother's full records."