Royal Furniture Corporate Office

"I was very happy with my experience with royal furniture. My son recently had surgery and we needed a comfortable recliner for him to sleep in. It was delivered quickly by two nice gentlemen and set up for him. He has been very comfortable in the serta home theater recliner. We love the led cup holders and all outlets and USB charging ports with storage too."

"Royal was so great… came out to the house and delivered the furniture we bought. They were extremely helpful over the phone."

"HORRIBLE HORRIBLE HORRIBLE SERVICE AND COMMUNICATION FROM DELIVERY WAREHOUSE. I PURCHASED FURNITURE FROM WHITEHAVEN LOCATION THAT WAS SUPPOSED TO BE DELIVERED 10/21. ONE PIECE WAS DAMAGED AND I RECEIVED THE SAME 2 PIECES OF FURNITURE INSTEAD OF A SOFA AND LOVESEAT. I WAS TOLD IT WAS A MISTAKE AT THE WAREHOUSE AND A RE DELIVERY WOULD BE SET UP. I REQUESTED THE FURNITURE BE DELIVERED EARLY (1ST DELIVERY) BECAUSE OF MY WORK SCHEDULE. MY RE DELIVERY WAS SET UP FOR 10/25 AS LAST DELIVERY WHICH I WASN'T NOTIFIED OF UNTIL THIS MORNING AT 11 A.M. I CALLED WAREHOUSE TO SPEAK TO WAREHOUSE MANAGER AND LEFT VOICEMAIL. NO ONE EVER RETURNED CALL. I CALLED CORPORATE AND DIDN'T GET ANY ASSISTANCE FROM THEM!! NO MORE THAN AN APOLOGY AND WHAT THE POLICY STATES! I WAS TRANSFERRED TO THE WAREHOUSE FROM CORPORATE AND SOMEONE MAGICALLY ANSWERED THE PHONE BUT STILL WOULD NOT ASSIST MY DELIVERY NEEDS! IT SHOULDN'T BE THE CUSTOMER'S RESPONSIBILITY TO RECEIVE UPDATES OR SCHEDULE DELIVERIES. IT'S ALSO UNPROFESSIONAL FOR DELIVERY DRIVERS TO STRAP BRAND NEW FURNITURE TO THE BACK OF A CLOSED DELIVERY TRUCK WHICH IS HOW THE FURNITURE WAS DAMAGED TO BEGIN WITH. I WILL NOT PAY SOMEONE AND BEG THEM TO DO THEIR JOB!! ROYAL ISN'T WORTH 1 STAR BUT I CAN'T POST WITHOUT IT."

"ATTENTION TRUCKERS This Place Isn’t Delivery Point it’s corporate Office Only If you Are truck driver And have a delivery Go To 3374 tranquility Drive Memphis TN wich is the Shipping and receiving Place Don’t west your time to go there, Also Unloading Is very is low There is One truck ahead of me and I’m still waiting to get unloading it Will take For While If you have next load it’s unlikely to Delivery building has a gate but you can find overnight spots"

"My parents purchased a bedroom set and a chair from them, small black bugs are coming out of both!! I contacted the manager at their summer location which was VERY RUDE AND CONDESCENDING! I also contacted corporate and the lady was even worse!! Had the audacity to tell me that it’s no way possible for bugs to live in the plastic!! Are you a bug expert??? I was trying to be nice and tell her well maybe it’s the warehouse or the truck she kept saying it’s no way possible! So I’ve contacted the news and our attorney! I told my parents from day one don’t do business with this company cause they are VERY UNPROFESSIONAL!! The bedroom set they purchased is not even what they wanted but the driver again LAZY AND UNPROFESSIONAL told them the original set could not fit in the house and he never attempted to try.. I can’t wait to put this company out of business!! Just RUDE, UNPROFESSIONAL, and HORRIBLE!"