Hotel Sales & Surplus LLC

"The quality of the two night tables is amazing and the TV cabinet is just as nice and very heavy I mean heavy it took man power too move them."

"The items I purchase was fine for the price. If you are on a strict budget check them out. I purchase a queen bed frame & 3 piece couch set...at $800 items descent...I brought some throw pillows...NICE...I had to purchase bed slats went to home depot & purchase wooden slats."

"I ordered furniture with them switch total out to be $600. I wanted them to deliver it. The delivery driver texted me and said they will be at my house between 3-7pm so I had my husband sit there and wait on them because I had to be at work and he had to be at work by 8pm. I told him if we don’t receive a call from them by 7:00 then go ahead and leave for work. The delivery driver ends up calling me at 7:35 saying he is on the way. By that time no one was there any more. I called and tried to speak with Greg(the guy over delivery) the next day regarding my order. I just needed a exact time and date they can re-delivery my furniture. Greg couldn’t tell me where my order was, when they could deliver it again, a time schedule, I mean NOTHING and didn’t care to. So now I have $600 worth of stuff flowing around Memphis and just need to sit and wait my turn. He told me this was the first time they ever had a issue(as if they don’t ever happen), they were too busy to deal with my concerns, and he will see if he can “squeeze my order in somewhere” one of these days whenever he get a chance. I am a paying customer just like everybody else. Once they got your money, they are only concerned about getting new customers. They don’t care about existing customers. Once you pay your money, you are just another number. I hope that Greg isn’t any type of manager because his customer service skills are horrible. I would’ve just asked for refund but they don’t do those either smh. Be careful when spending your hard-earned money with them because they can careless once it’s in their hands."

"I just love this place. I've actually purchased so many items from here. The thing I love is that they have layaway for 6months and you can pay at your own pace. The staff is very courteous and patient. Anyone that own a banquet facility they have some nice chairs. Keep up the good work Hotel Sales & Surplus great doing business with you, I'll see you soon."

"Great values and customer care, there leaders could use more training on respecting customers."