Tru by Hilton West Memphis

"Room was clean and comfortable. Unfortunately, we were on the highway side. So, it's a little louder on this side. So, if you're a light sleeper, request room on other side. The front desk employees were excellent! They were courteous, polite, professional and friendly. They made conversation and made sure we were taken care of. Rest of staff were pleasant. We were greeted in halls and on the elevators. Breakfast is small. Just enough to hold you till lunch."

"The hotel is not a hundred dollar anight hotel. Water pressure was God awful. May as well have a farm animal pee on you. I had a handicap room and the floor was like rolling in wet cement. You cant use the soap dispenser unless you have two hands which I don't. The shampoo/soap dispenser is located behind the shower chair so I could use it can no longer reach it. The web site their web site said room was $144 a night. I was billed$426 for 2 nights and the pool is still under construction but on the site nothing is said. The housing area behind the hotel not a good area. There was alot of shooting. The fridge barely worked In the room. No microwave in the room. They need to change the motto to " there barely a bed". Now the lobby area was nice and breakfast was good. We rather spend an evening sitting in the lobby then our room. I'm safe in saying I will never stay at a tru again. ."

"Second time staying at this property and it's always a great stay! We love the fun, funky lobby area! And the rooms are very clean. We had a minor issue with our mini fridge not working, but the front desk clerk was more than happy to bring us a new one! This is the perfect location for taking a quick trip to Southland Casino so I'm sure we will be back!"

"We did remote checkin and got the digital key. The room was spacious and nice. But they had a terribly stained chair, the room was missing a tv remote. The hair dryer was extremely dirty to even hold in your hands. How can a reputed hotel such bad housekeeping. The rooms walls were paper thin. We had neighbors blasting the volume on their television at midnight and had to call the front desk about it. They have a nice play area in the lobby for littles . The breakfast was decent. Their housekeeping service leaves a lot to be desired."

"We stayed one night at this hotel, then stayed at the casino hotel across the street. I wish we would have stayed at this one the entire trip. Rooms were clean and comfortable. The continental breakfast was fantastic - loved the pancake machine!! If you are planning to stay at the casino, I would suggest staying at the Tru instead!!! You'll save a ton!"