Crate & Barrel 2126 Abbott Martin Road, Nashville, TN 37215

"3/4/24 Update: Since HR commented on this post suggesting I wait longer, thought I'd give an update almost two weeks later. Crate & Barrel has still not gotten back to me with a resolution to their item. They have bounced me around from person to person on their help line, providing partial answers to questions and not retaining info that was written on prior emails. I purchased a Miele vacuum cleaner through the website. It came in with a handle where the locking mechanism doesn’t work properly. I was told to go into the store by a representative by email and that if they would take it back in the store, I’d have to send it to Miele. In the store, they told me they couldn’t help me (thanks for that Crate & Barrel online rep who told me to waste my time by going in), and that I’d have to work it out through the vendor. In addition, they told me they could not help me with getting the item shipped. Very disappointed in this retail experience. Crate and Barrel does not hold itself accountable for quality control. It makes more sense to buy directly through the vendor and spare yourself the frustration. I’m now spending money to send a defective item to the vendor."

"I was looking for the fiddle leaf fig tree online. I found it at Crate & Barrel. I called the Green Hills location and they had one left. I spoke with Taylor and another manager at the store. They were amazing. I drove to Nashville, picked up the tree and saved over $300 on shipping costs. I love my tree!"

"I have nothing but bad things to say about Crate and Barrel products. They cost way too much. I am glad to pay higher prices when I thought I was getting a good product but I did not. I am sad that I had a wedding registry with them. All my plates are scratched and looked like I have had them for 10 years. The silverware that I paid $500+ for is scratching and discoloring. My salt and pepper mills are broken. I washed a glass vase in my dishwasher and it started to crack all down the side. I had 4 frames delivered and one went missing and one came broken. You name it and it happened to me. I did reach out once to tell them I had multiple issues and they replaced two items and they said... "We will only do it this once" Well to them I will only shop with them once and be sure to tell the rest of my friends who are getting married that this is not where you want a registry."

"Awful! Before you check out, check the price of items. I bought bowls in this store. When I got to parking lot, I checked a receipt. The price was different from price list. So I had to make two trips. staff (middle aged woman with dirty blonde hair) said I made a mistake. But it was not. Finally they return the difference without any apology. They are super rude. Not helpful. Not recommended."

"I called in and placed an order, sales associate Ashley was so nice and helpful she was very considerant. I love my purchases very good quality and very pretty"