CVS

"CVS pharmacy 5 stars store but at this particular location the pharmacy department, medication drop off or pick up extremely busy wait time 30 or more minutes any day or time, wonder if CVS company is aware of the condition at this particular location understaffed why keep on advertise on flu shot etc. while the pharmacy department is short of staff and is barely able to help the customer. The pharmacy technicians are knowledgeable and put a lot of effort into helping customers, obviously, not enough staff."

"I had gone to the urgent care the night before. They said they will send over an order prescription for some antibiotics and will be ready the next morning. I waited till the next afternoon and called to make sure my prescription was ready. The automated response said they have no record of any prescription. I was put on hold for 10 minutes to talk to someone. Finally they answered and said that they didn’t have anything on record. I called the urgent care back and they said it showed that cvs had received it but that they will send it again. Now repeat everything I just wrote 2 more times! Now it’s been 4+ hours so I drove over to the urgent care so I can get the two on the phone at the same time. Well, after another 20 minute hold urgent care got them on the line and confirmed they got the order finally the fourth try! I called cvs before I left to be sure and they said they had it and it would be 20 minutes. I took my time and showed up exactly 20 minutes later. The girl at the pharmacy register was confused saying I had 3 profiles. I have no idea what that means but she acted annoyed with me like this issue was somehow my fault. I said maybe it’s because they tried sending the script 3 times but told me every time that they had nothing on record. Annoyed she went to get the script but came back and said the pharmacist had to approve it still and that he went on break and will be another 20 minutes. As bad as I wanted to freak out I kept calm. I ran an errand and came back. Now there is a long line and the customer at the register was having the same problem I had! Passing the buck 3 x, ignoring the fact I’d been trying all day to get a script, acting annoyed like this was all my fault pretty much lead me to this 1 star rating! I’ll never go here again! I’d rather drive out of my way to another pharmacy than deal with all that again! Reading other ratings maybe cvs should consider new pharmacy management. Unacceptable customer service!"

"1 is actually too high of a grading for this store! I went to the store as my body had a bad case of hives. I felt as if I had been thrown in fire & my entire body was swelling & bright red. As I rushed to the pharmacy counter, the pharmacist kindly handed me Benadryl but recommended I go to the hospital. He didn’t offer to do the check out & no attendant was at the registers. As my condition was worsening & I was under severe stress, I went to the self check out which unfortunately were not cooperating. In the meantime, a cashier was helping a customer & customers started to line up. I was very agitated as my condition was worsening with my throat swelling. NOT ONE PERSON, CVS EMPLOYEE OR CUSTOMER, INQUIRED OR OFFERED HELP FOR ALMOST 10 MIN. Finally a CVS person helped & the just had time to call someone to take me to the ER. There my throat did shut down & I couldn’t breathe anymore but Cottage hospital staff was marvelous & got my health back in control. In such a condition every min counts & in a store with a pharmacy, you would expect adequate customer service & care. One day later, I went back to talk to the manager who showed zero empathy. Who didn’t believe me and was extremely arrogeant & rude. I was just trying to bring to his attention that in a pharmacy, employees should be aware clients might enter their store & require attention due to health crisis. I however wasn’t given the opportunity to even say so since the manager was not receptive to hear any concern. When lacking interest for feedbacks, there is no room improvements…Henceforth, they lost me as a client!"

"Very unprofessional pharmacists. I had the worst experience today. The line had 10 people in line with one person at the counter. She was awesome and working so hard to keep up. I give kudos to her. There were 2 guys that came and stood behind her and were talking story and laughing away. Not even acknowledging the situation she was in. When I got got up to the counter I mentioned something to the new guy that came to help her. He was very courteous. I mentioned to him what I observed for the last 20 min and he listened. But the pharmacist two counters behind me overheard the conversation and started confronting me and was so rude! I told her I did not want to engage but she got other people involved and before I k ew it I had a whole circus of people going off on me. Never again will I go there again. I felt horrible when I left there. Absolutely so unnecessary!"

"I've been a customer at this pharmacy for years. Unfortunately, the constant confusion with my medications and my son's medication, that we rely on for quality of daily life, and the endless wait times.They really need to come up with a way where they can close off the line without making you have to leave the line that you've been waiting in for a decent amount of time when they close for lunch. The staff seems to hate their jobs, however, it depends on which staff is present at the time. The girl with red hair has always been friendly and helpful with me. That's the only reason I'm going with two stars instead of one."