Chevron 790 Polhemus Road, San Mateo, CA 94402

"On Sunday, Jan. 22nd, during the 49er playoff game, I drove my grandma's car here to fill it up and run it through their car wash. After the fill, the pump failed to print a receipt with the car wash code on it. I paid $14 for the wash (that I never got) and I filled the gas tank. There was no one working there and the doors were locked. There was a generic looking sign on the window, saying store is closed. I took some pictures so I can prove that I tried to get help. The Chevron worker was in his car by the vacuums, most likely watching the game. He just watched me with another customer look for help. The other customer left, and that is when I saw the worker appear from that grey car 9 minutes later. I was happy to see him and get the receipt. I said hi and I am glad you are here. The pump did not print out a receipt with the car wash code I paid for. He never said hi to me. Instead, this Chevron employee walked slowly up to the front door. As, he is unlocking the front door to the store, he starts insulting me, saying, "don't you know how to read? It says the store is closed." I responded by saying, "isn't the store supposed to be open before 5 pm? He again repeated, " you don't know how to read." On his way in, he aggressively ripped the "store closed" sign off the front door. He went behind the counter, so I approached to get the receipt. This employee was physically intimidating (over 6 ft tall and a football player build). He insults me again, saying the sign said the store is closed, you don't know how to read? He gave me a death stare from behind the register and said, "did you take enough pictures?" That is when I asked him, is this how you are going to handle a customer that just needs help getting what I already paid for? He said, "YES in a sarcastic tone, this is how I am going to handle it". He was very angry and threatening. I was fearing for my safety, so I walked towards the door to exit. He yelled at me on my way out, go ahead and call 911. Again, in a very angry and sarcastic tone. I lost the 14 or 15 dollars for the car wash I never got. I guess I will have to call Visa to dispute the overcharges. Go to a different gas station. No customer should not have to feel threatened at a local Chevron gas station by the employee working there."

"DON’T GO TO CHERON FOR CAR WASH Never ever go to any Chevron car wash. I tried 2nd time and purchase $11.00 wash. Total wash. Their technology seems to be of deteriorate quality. Didn’t clean dirt from windshield, bottom side of my car was in dirt, windows dirt intact, bonnet was same. Basically, it sounds like somebody just spray water that’s it. I have to take a cloth to clean it. It’s always better choice to go hand car wash. Zeroooooooooo start or even negative. Waste of time and money."

"Car wash is true touchless. That being said, be prepared to wait 7-10 min per car. No payment accepted at kiosk so you'll have to buy inside the store. Prices range $9-$14."

"Car wash is entertaining (tri color!!!) But ultimately leaves your car dirty and damaged. My car panels and windows have this foggy/greasy film on it after the rinse dried off and I found light scratches around the wheel wells."

"Car wash is closest to Hillsborough, SM Highlands area. It was constantly broken apparently (from the station manager) because the bumbly's were running into the moving parts. To be fair, it probably saw way more cycles than it was designed for given the popularity of this wash and the demographics of the area. Wash is usually open from 8A-8P and the longest cycle ($11) takes close to 15 minutes from payment to dry. So, keep that in mind if you line up and there are 4 cars ahead of you - that's an hour wait. Bring a Kindle."