DoubleTree by Hilton Hotel Jackson

"Foyer & breakfast area are lovely. Room was somewhat dated, rusty doorframe & sagging wallpaper in bathroom, carpeting was of questionable cleanliness. Somewhat less than expected for the $$."

"Because of my online experience with this hotel I will probably NEVER USE HILTON AGAIN! The two ladies at the front desk were super nice. However when I tried to book this hotel online it changed my reservation date to 2 Days in the future. When I tried to get online and change my password their website is so horrible I was not able to do so and had to cancel with the front desk. I ended up paying $75 more than I would have had if the website had honored the original price. When I called customer service up the guy basically ignored everything I said and kept trying to sell me future reservations. They lost my business because their systems and their online customer service or phone customer service is completely awful, all foreigners so they don't speak great English, and not trained at all to deal with customer service."

"I wish I’d read the reviews before staying here. I can’t speak for every girl that works the front but the 3 I encountered was not friendly and not customer service type people. The lobby was dusty and the “heated” pool was ice cold. When we went to the room the air/heat didn’t work and the refrigerator didn’t work. When we called the front desk they did move us to another room that was better but the floor in the bathroom was sticky and the mirrors and sink was smudgy from where I assume the rag they used was dirty. Also, the elevators are questionable. The problem here are the workers and housekeeping. Clean and fix what’s broken. I can handle an old hotel but not an old hotel that doesn’t get taken care of. I will post pics of the first room. Stay at Springhill Suites in Jackson if in the area. They are the best there!"

"Wouldn't stay here again, chose it based on its 4 star hotel rating. At one time it may have been but it's worn & showing age. Our room felt dirty, it had slippery greasy feeling floors & counters. The bathroom had a strange odor & the room overall is not 4 star quality. The staff was very friendly & it's in a good location in relation to the interstate & amenities."

"Not your normal DoubleTree. We generally come here to avoid run down and dirty hotels. Upon walking in you’re met with a distinct not so pleasant smell. I saw down one of the hallways a platter of food, when we left, the platter was still there…. The room was oddly shaped, bed was comfy but once again had an aroma I wished to not have to smell. We simply did not have enough towels and unfortunately we’re given a shower that did not drain properly. Less of a shower and more of a 1/4 bath for my feet. For the $190+ I spent, there were better accommodations elsewhere for half the price. Looking back I would not have booked. In order to book the room via phone I was transferred to an offshore company. The lady at the desk was friendly. Her and the comfy bed are the reasons this review is not one star."