Puente Hills Subaru Parts & Service

"Didn't find the part I was looking for but Louis was great help and great customer service!"

"We bought out 2020 Forester in for an oil change on 11/18 without a reservation. Isabella in the service department had no issue setting me up, and while doing so I had informed her that I was going to a funeral and would pick the car up in the late afternoon. When I came to pick up the car Isabella gave me some unexpected news. She had spoken to her manager and they decided they wanted to make my day better by NOT charging me for the oil change. It was such a pleasant and unexpected surprise, and i want Isabella and the Puente Hills team to know how much I appreciated their act of kindness. Thank you again!!!! Even though we live in Pasadena, we will always come to Puente Hills for our service!"

"Great service, takes longer than expected but good customer service. Be prepared to leave your car for any type of service, no matter how small."

"took a little over 2 hours to do an oil change and tire rotation with a car wash. Car wash was poor, car was left with water stains. I had made an appointment for this service (still had to wait in line to check in). I had to go to the customer service area to see if my car was ready and employee thought he had already called me which he never did.. when initially he had offered to call me when car was finished. I was quoted for a lesser amount over the phone. In person I was charged an extra $65. Hopefully my car will continue to run smoothly after this service."

"Went here for a general 12 month maintenance in the morning. Later in the day I noticed smoke coming from underneath my hood turns out the engine oil had been spilled all over. Called in to get this resolved at first they wanted me to drive back with the car like this to the dealership which is 20 miles away from where I live. Soon after, they called back and provided me with a towing service back to the dealership. Once I was back at the dealership they told me I’d have to wait 2 days to get it resolved even when this was their error. I felt rushed once I was back seemed that they wanted to get rid of me asap without asking me if I had any questions. They send me back home on a lower trim model and requested I bring back the loaner car with a full tank of gas… I mean if this is what they consider quality care service for their customers I no longer want to be part of the Subaru family. It just seemed that I was an inconvenience for them. Will have to pay out of my own pocket for their mess. Extremely upset."