Car Pros Kia Huntington Beach Service

"Worst customer service ever! I took my Telluride to get my sunroof fixed on September 18 and didn’t receive it back till November 14! Almost 2 months later!! I never got an update on my car. Every time I would call service it would go to voicemail and even after leaving voicemails, I wouldn’t hear back from them. I believe we only got a call back ONE time out of those 2 months! I called in the morning let the receptionist know that I wasn’t receiving any updates on my car and that no one was answering my calls on Wednesday November 8, she then told me she was going to let a manager know because she could see on the notes that I’ve been trying to get updates on my car and that I wasn’t getting helped. The entire day passed, Thursday, Friday, Saturday and still no call from a manager. Monday they call that my car is ready for pick up the next day. I go pick up my car, they left it with no gas! I asked them if they could put gas in my car because I dropped it off with gas. They took it to a gas station in the corner and only pumped $15 of gas! I go inside my car and it’s a complete mess! They couldn’t even clean up after themselves, they left all their mess in my car, a random soda can, their dirty finger prints all over the roof. Mind you they were working on the sunroof. Why were the seats from the third row completely down with everything that I had in my trunk and my sons car seat loose? I would understand if they needed the middle seats down “if they needed space “ but why were the seats in the third row down? Also maybe a week later I discovered a piece of trash INSIDE my AC, was able to take it out with tweezers, but it was a piece of paper from a straw. To me it looked like they were probably using my car to drive around! Oh also I had a baby camera in there that cost me $200 and when I received my car, the charger was messed up so now my camera doesn’t work and I can’t see my baby while driving. I’m a single mom of 3, the only rentals they had available were trucks so I got a Tacoma and let me tell you we were so squished and uncomfortable for 2 months! I am so upset and will never be bringing my car here ever again!"

"Hello all, I got the service three times here. first two times was not that bad but this time was HORRIBLE experience. At first, their margin for the service is crazy high at this time. when you got the receipt, you can check how much "CKC" was charged. it definitely includes labor for the service but it can directly connect to your advisor's margin. this time was fxxking higher than last one even both of them are similar service.(990 at this time for change front arms, 445 for last both back side shocks changing). And, Second, I got the service for alignment but after that my car going right side without touching handle. I know it possible to happen. So, I directly come back to the service center in 10mins but their reply is come back tomorrow because alignment is operating in other shop. that also possible to understand. HOWEVER, the most bad one is that advisor(Alex) wasnt there and he will not show up in next day too. also, the guy(Robert) also said he doesnt have any responsibility for my service and he can not help anything about it. Is that team? is that service center? Really have a no idea and never use here anymore."

"Terrible customer service experience, I made an appointment online, and luckily I took a confirmation screenshot because when I arrived my appointment was not in the system. ...but let's start from the beginning. I parked my car and walked into the office, 4 guys were talking, and joking around and I was a ghost, nobody greeted me, and nobody even looked at me. After 20 seconds of waiting for someone to ask me anything everybody left and I was alone in the office!!! Can you imagine? Rude and disrespectful young guys and that was even before one of them told me I had to wait 4 hours because they were busy and my car was not scheduled for that specific day even when I showed him my screenshot. That was my scheduled maintenance after 1 year after purchase. We had 5K miles and because my car was not scheduled in the system, the guy was almost arguing with me that I didn't need to do anything because of that low mileage. I insisted him to check because when I was buying the car, the guy who was selling me the car said my first scheduled maintenance should be after 1 year or 8K miles whatever comes first. ...and when he checked it revealed the oil should be changed and rotated the tires. I guess that was my first and last KIA."

"Had a great experience getting my car serviced here . David is extremely attentive, communicates accordingly and very professional, provided me with all details every step of the way! I was happy to know Kia would loan me a car while my car issue was resolved, gave me so much piece of mind. I highly recommend this place. If u need awesome service. Ask for David!"

"I’ve had my car at this Kia dealer for 5 days and without having anyway to get the dealership without ever being offered a rental, I was not and have not been able to get in contact with anyone at the service department. I’ve left 4 voicemail messages and received a call back on none. The dealership clearly doesn’t have any interest in keeping costumers updated and informed on what is going on with their vehicle. When i finally was able to get through to the service department by calling another department, the service department promised to call and give mr updates on the vehicle and this never occurred. I do not recommend this dealership because you won’t receive the help you’re asking for and even if you do they are going to make it more difficult on top of any other stress your facing with your car."