HB Auto & AC - Huntington Beach Auto Repair

"I'm back! I took my 1999 Lincoln Navigator to Chris and his team at HB Auto & AC and Bingo! Problem fixed, fast, just as expected. You guys to a terrific job. Thank you!!!! Seth Amazing! This is how it's supposed to be... A perfect transaction. Outstanding customer service. Exactly as promised. Terrific pricing, no surprises. I would send my wife and daughters here! They should teach other shops how they do it!!!! I am a very Happy Customer, and I will be until I die..."

"Been coming to HB Auto and Air for over 20 YEARS! We drive a lot of miles for work so our vehicle's HAVE to be reliable. Chris and the HB Auto team are always trying to do the best quality repair for a very fair price. Does your mechanic have complimentary LOANER CARS? Last Point! At the top of each invoice it says "Big Enough to Know - Small Enough to Care""

"I am 100% satisfied with HB Auto's recent work and service on my Tacoma. They worked me into their schedule immediately when i had to get towed in for repair. They were respectful, with very clear communication, and no delays in the repair. Mechanic Alba clearly described the needed work ahead of time, and also took the time to go over it with me after it was done. Their price was very reasonable. I will go back to HB Auto any time, as I know they'll do right by me."

"Google limits the review text and I have a longer version on Yelp. Essentially, I took the car in for repair for my Tesla Model S that was clearly over their head but they pretended like they knew what they were doing even though they lacked the diagnosis tool and knowledge of Tesla's functionalities. I was promised to get the car back on X day but each subsequent phone call something else new was wrong with the car. After weeks of waiting, I became worried and asked for the car back. Well guess what?? I wasn't going to get my car back without paying their bill, which was 50% more than his original quote due to unforeseen items. I asked him "well, is the car fixed?" Then after a few exchanges of words, he shoved me outside his shop and locked the door on me with my car inside the closed gate. I was actually dumbfounded by the level of stupidity and recklessness this man possessed in treating a customer. I ended up calling HBPD to assist with retrieving the car. I explained I'm happy to pay for the service if I could just get into my vehicle to test if the services rendered cured my issues. They wouldn't let me come near the car. Here they were, forcefully impounding my car until I paid them their bill. After a ton of back and forth, while HBPD wasn't able to make them release the car, they agreed to lower the bill to a more tolerable amount which I ended up paying because I needed to get on with my life and needed my car to go to job sites for work. When I got into the car to drive off, my key didn't work. The very key that I used to drive the car there was now un-paired from the car because they had to do a hard reset, but was not able to pair it back as they lacked the tool to do so (as explained by a Tesla tech later on.) This was only the beginning of the night mare which ensued but I'm sure you're tired of reading a single review by now. Let's just say they trashed my car, I'm missing parts in my front bumper, they ruined my heating/cooling control module so I no longer can charge at a supercharger (previous to visiting them, I was able to charge at a supercharger fine). This forced me to only be able to charge at home which limited my daily range, and since I drive from jobsites to jobsites, this hindered my work terribly. To date, about 2-3 months from my visit, I am still without AC because while my wiring loom was fine when I brought the car to HB Auto, when Tesla diagnosed it the day I got the car back from HB Auto, the wire loom was burned and of course, it is back-ordered from Tesla. HB Auto never diagnosed a burned wire loom or mention of anything close to that in any of the multiple interactions with them. So I know this happened while in HB Auto's possession. I drove straight from HB Auto to Tesla the minute I got my car back from them. Sadly I wish I can say this is the end, but I'm still waiting for a new wire loom from Tesla. If you found this review helpful, please click a reaction so that it can warn other Tesla owners."

"Big THANK YOU to this auto shop. It was a rough morning and I was literally crying with a jerking car after one auto shop turned me away until I found this place. Dallas took me in the same day I called the shop, was quick in identifying the problem, and even went extra mile with his service by looking for affordable parts to fix my car so my wallet wouldn't cry later. This location also offers courtesy vehicle as part of their service which was a huge help since I had nothing planned prior to the offer. I have tried different auto shops and the most I have been offered is a trip to the next destination. Dallas was also very generous and provided me with a fuel efficient car in consideration to my long drive. Their customer service is what truly gives a competitive edge to this auto shop vs all the others. Dallas is pretty quick with his communication and will not keep you wondering when you can ever see your car again. He even makes sure that everything is okay driving with the courtesy car and the fixed car even after the posted shop hours. This place actually care about their customers. Thank you so much for everything Dallas and his team did! I am so glad I took my car here :)"