Budget Car Rental

"So far I've had a great experience at Budget rental car in Thousand Oaks. Everyone has been very helpful especially Harrison."

"This is the 100% WORST RENTAL EXPERIENCE I HAVE EVER HAD WITH A RENTAL CAR. DO NOT rent here. Really really rude, no respect for my time, plays games, vindictive, unprofessional, uncaring, raises voice to customer and shamed them in front of others and then hang up on you. I rented a luxury vehicle and was offered a Chevy bolt lol. Such a joke. Intentionally vindictive and went out his way to ruin my rental which determined my weekend!"

"Just want to give kudos to the gentleman that worked the day after Christmas 2023. He was so kind and got my folks into a car in a pinch. I hope the owner sees this and knows that his employee was great. I unfortunately didn’t get his name. But I hope he knows he made our day by getting my parents into a car promptly and got them to their destination to visit a friend with cancer. There was initially an issue with the reservation but he made it happen. Thank you again."

"I was hesitant to reserve a car here based on other reviews I read, however I gave it a shot. Robert was pleasant and processed the transaction quickly and efficiently. About 2 months later I needed another rental and had the same experience. This is a small operation with a limited amount of vehicles to rent and usually only has 1 person working. I wouldn’t expect the same experience you would get at an airport location."

"STOP. PUBLISHING IN PUBLIC INTEREST.! If you want a rental vehicle look elsewhere. Facts learned from my recent rental from Budget/Avis here.. 1. Booking and a confirmed reservation does not mean there is a car waiting for you when you arrive promptly. 2. Prepaying a rental will reduce your cost a bit, but will NOT again guarantee a rental. Surprise!! 3. Prepaid rental contracts cannot be modified by the rental office here, they ask you to contact customer care. When you call customer care they also tell you they are helpless. So you wonder who can help ?? 4. Cars are delivered dirty. When asked to clean a dangerously dirty windshield, i got a response to use the wiper fluid and wash with wipers on my own. 5. For a 11.30 rental pickup, I reached at 11.25 and car was not ready. And was delivered to me at 12.20 after spending lots of energy on calls with customer care and rental office. Even they both were arguing at a point which was painfully funny. In conclusion.. Book here if only your rental car need is actually not really needed. You may or may not get a car which you agreed upon on the rates you agreed upon. GOOD LUCK!"