Caliber Collision 177 East Evelyn Avenue, Mountain View, CA 94041

"I'm writing while the car is still there. Risky, right? I assume the work will be good, but the communication has been TERRIBLE. No one would tell me how long it would take before I dropped it off, so I dropped it off anyway. Would it be ready today was the only thing I needed to know. Joe wasn't there yet (9:30) but would call me once he got in. No call all day. I left a message in the afternoon. No call back. The next day, no call so I called again. I did get a late voicemail that said he's checking with the technician and will call you by EOD. Can you guess whether I got a call? (No). It's now day 3. I've called again. Supposedly they'll call me back soon. Remember, this is something that I had initially hoped would be a 1 day job."

"Very unfriendly inspection staff. Inspection staff tried to get rid of your as soon as possible speaking in hyper speed tone. Miscommunication between front desk, inspection staff and insurance company. Mixed up my estimation appointment. I only get the general official message from the inspection staff. Not great experience at all. Not over price. Definitely not great deal at all for such disappointing customer service."

"Juan, the service advisor, had amazing customer service and was phenomenal at keeping me updated regarding the work I was getting done and answering any questions I had. I did receive my car a day late but that was due to it being the holidays which is understandable. During the inspection of receiving my car I was satisfied with the results of my car, the paint had no “orange tint” and the car was cleaner than when I first dropped it off."

"The staffs here were super rude, and their technicians were an absolute disaster. They "fixed" my front bumper after the accident, but as soon as I picked up my car and drove home, the right fender liner fell off. I had to ask for warranty service, they told me they will order the part and let me know when I can bring my car to the shop to fix. But they left me hanging for a frustrating two weeks. No response from my technician, and when I called, they casually said I'd have to wait another two weeks for an appointment. Are they serious? It's as if they're avoiding fixing my car because I already paid and this was just warranty. Their front desk is so incompetent and unprofessional. If you care about your car, steer clear of this place. It's a complete waste of your time and money!"