Felix's Auto Service Inc

"Good people, very high prices I’ve gone to this shop a few times now. Their go to thing is needing to run a diagnostic check. This usually costs $250. And it doesn’t include fixing your car issue. Just a short report on what they think the issue is. Once I had my headlight bulb go out, they wanted to run a diagnostic and charge me $250 instead of changing the $10 bulb. It’s worth doing some basic research on the part cost and labor cost to estimate the cost of your specific issue. I took my car to my regular mechanic for the same issue and I saved more than $1000!! My regular mechanic charged me a similar amount to what I frequently found on car mechanic forums, which was much less than Felix’s quote. If they are telling you that a $250 diagnostic check is needed, I would reconsider your options. Granted I don’t know what they are doing for their diagnostic check, but connecting the OBD2 car reader to the car and reading the error codes should not count as a $250 diagnostic. OBD2 car readers cost $25, 1/10 the price of their test. At the very least their diagnostic check should include a thorough checklist of what they’ll be reviewing, so that there is transparency with the customer."

"Peter and Justin are professional, knowledgable, and expert. They gave my 16 year old car a thorough inspection and tune-up. They communicate clearly and work hard to obtain parts and address the issues associated with an aging, but well-loved vehicle. I'm so happy I found them!"

"Bad experience, must be cautious about unexpected charges. Cost estimate before the repair process usually means nothing here, they can always find to reason to ask for additional cost. The most funny part is that, it looks like they are recommending that you need to have this additional work and they are doing it for your safety, but the fact is that they leave you no choice but have to take it, if you want to retrieve your vehicle with full functionality. Not professional at all, will never be there ever. My previous experience with dealers is expensive but professional, so it’s my first time to go to somewhere for a cheaper solution. It turns out it costs me more, also a very bad experience. My recommendation is that, do not come or find somewhere you are more familiar, this place deserves no trust! If time goes back, I will definitely take my vehicle to the dealers and take their offer."

"What we appreciate about Felix's, and why we always come back, is that they keep the big picture in mind when diagnosing and advising us on repairs. This is super important for decision-making, particularly in our case with an aging car. At the same time, they also know EVERYTHING about the granular details, and they do their best to patiently explain it all to us. They're geniuses when it comes to the actual repair. Recently they noticed on a routine checkup that our radiator was failing, and they needed to replace it. Because our car is both old and atypical, the exact replacement part could not be sourced (and if anyone could source it, Felix could). Plan B was to modify the closest equivalent part to make it work. I wish that I knew enough about cars to adequately paraphrase what Peter told me they did, but it sounded like a really creative but also bulletproof solution. A separate problem we experienced is trouble shifting, and I was really impressed with Felix's systematic approach to accurately diagnosing the issue. They didn't just assume it was the clutch, they first ruled out other things like transmission issues. Clearly it would be best if every auto shop took the time to do this, but in our experience it's rare to find mechanics who are as thorough, and it's really critical to have all this data on the car's overall soundness when deciding how much to invest in repairs to keep an older vehicle on the road. This is why we are loyal customers and would strongly recommend anyone bring their car to Felix's."