Hertz Car Rental - Mountain View - El Camino Real HLE

"I've always had an excellent experience renting from this place. The folks are nice, calm, and collected. They were helpful in assisting me and giving me options. One thing for folks wanting to rent from here: But they do get busy starting at around 8AM with folks dropping in to rent and return. So, don't come in expecting you'll be out in 5 minutes. Plan accordingly. Assume you'll have to wait about 15 minutes if you are coming during the rush hour. This will save you from getting upset at yourself/staff when you are not helped immediately."

"Very frustrating experience. Booked a vehicle and got the confirmation, but when picking up the vehicle they told me it’s not available unless I upgrade significantly. They didn’t even feel sorry."

"Why I choose Hertz I don't know. Don't take online reservation prices granted. You should be paying much more higher insurance fees than your car price. Very slow pick up process, associates not helpful to the customers. If I had a chance not to rent it from here, I wouldn't rent it absolutely."

"First time to rent a car at Mountain View Hertz, their selection is not as many as the location at Santa Clara Walsh road, so I could not get a complementary upgrade even with President’s Circle tier. The customer service people are courteous and efficient, you get the car within 10 minutes. All in all, I will choose Santa Clara location for better car selections and complementary upgrades. Cheers!"

"Very slow and awful experience. Just one agent to help customers and he took more than 30minutes to hand over my car for which I already had a reservation. I wanted to drink water from the dispenser provided at the showroom but they don’t have clean glasses. Please avoid going here. Images attached for proof. Update: came here 2 months after my original review thinking that something might have changed. Still the same. 1 employee trying to help so many customers and I have been waiting for 15minutes despite arriving at 8AM"