Sunwise BMW Tesla Certified Collision Center

"I recently met Steven through a mutual friend referral. Decided to try out BMW/Tesla Collision Center of Berkeley, owned by Weatherford/Sunwise Auto Group. From the moment I reached out to Steven through text messages, he was super responsive and patient with all my questions and requests. We initially set up a time for the tint installation, but as luck would have it, his tech took an off day that required us to reschedule. However, Steven's dedication to customer service really shone through when he managed to squeeze me back into their busy schedule. That alone was a game-changer for me! I decided to make the drive all the way from San Mateo to get my tint done here because they are certified Xpel XR tint and ppf installers. This meant that Xpel would warranty the product for 10 yrs if anything should happen. Dropped the car off at 9am, and the car was ready around 3pm. Traffic to get there was brutal especially as it reaches rush hour. My car came back sparkly clean with the new tint installed. I did not see any watermarks that were left in the interior leather and trims. Sunwise BMW / Tesla Collision Center exceeded my expectations in every way. Steven's commitment to excellent customer service, the top-notch Xpel XR tint and ppf installation, and the attention to detail in washing the car left me thoroughly impressed. If you're looking for a collision center that goes above and beyond, look no further. I can't recommend them enough!"

"This is an odd review as I actually didn't get work done at Sunrise. However, I was so impressed with their customer service that I wanted to take the time to post something, and I rarely do that. My Tesla was rear-ended, and they were able to take it when no one else was. Insurance was a mess and took forever, but Jhonny Kochui in particular worked with me on over a dozen calls and emails to figure out the right path. In the end, the insurance company ended up totaling the car so Sunrise didn't fix it. Jhonny made sure I got all my things back - storing them while I had to travel for a 3 week work trip - and always responded within hours which is rare in my experience. Will definitely use them for anything I have in terms of future work. Although hopefully won't be a need!"

"My Tesla Model 3 was involved in a hit and run a little over a year ago when I parked it in front my house, the car looked totaled according to the tow truck driver, but Weatherford saved it! I worked with Inn Roe on this case, and he was the best. It took three months to fix, their communication was amazing, and after I got the car back they helped me with any issues or concerns I had. They dealt with Tesla Insurance for me perfectly as well. Writing this review pretty late, but I just had an inspection done by Tesla, and they were very very impressed with the work that was done on the car. Very good job! Thank you!"

"Asked them to repair damage to my expensive and brand-new car after a no-fault accident. Great friendly first experience on the phone, until a technician called me back. I was told that they work with the insurance of the person who hit my car, but that insurance doesn't agree with their prices, so there will be a 'little extra' they will charge me. "Like $200 or so, it depends". "Just letting you know". The technician kept emphasizing that this is not my fault, but the insurance's, yet he was beating around the bush that really they would not repair my car if I wasn't willing to pay extra, some unknown amount. The conversation was very sketchy. Just because I treated myself to a nice car, doesn't mean that I'm stupid or made of money that I just willingly give away to this sleazy person. Quite disturbing practice. I wasn't able to talk to a higher up manager, because it's apparently some “international company”."

"I had a great experience here getting paint protection film installed for my car. Steven walked me through their process and gave me a brief tour of the facility, which included some work in progress. That inspired confidence in the quality of the shop's process and that I could expect a great outcome. When I picked my car up, I wasn't disappointed. They even took care of a set of small dings and scuffs as part of the prep work for the wrap installation. Jhonny took care of logistics for the process including dropoff, pickup, letting me know what to expect for the timeline and transportation arrangements. It couldn't have been any smoother. Sunwise would be at the top of my list of options the next time I need a car wrapped for this part of the experience alone. If there's anything to look out for, it's limited parking, but that's to be expected in this area. I was able to find a spot each time without much trouble."