Berkeley Auto Service

"I recently made my second trip to Berkeley Auto Service on San Pablo Avenue for an oil change and a diagnostic check in preparation for several long road trips. My experience was outstanding, further solidifying my trust in their service. Carlos, the technician who assisted me, epitomizes honesty and integrity in the auto service industry. He had the opportunity to charge significantly, yet he chose to be fair and compassionate with his pricing. His transparency and sincerity are not only reassuring but also incredibly rare in this business. The service's efficiency was equally impressive. I was able to drop off my car on the same day I called, and by the next morning, it was ready for pick-up. This quick turnaround is incredibly convenient, especially for those with tight schedules. Another aspect that stood out to me was the seamless quote estimate system. Before any repairs were done, I received an email with a detailed overview of all the checks performed, including tire pressure and the results of the diagnostic. It clearly outlined the recommended repairs, allowing me the option to authorize them as I saw fit. The process was straightforward, making it easy to choose and authorize the services I needed. Every visit to Berkeley Auto Service is marked by a warm and welcoming atmosphere. Carlos and the team greet you with a smile, humor, and an energy that makes every interaction enjoyable. It’s a refreshing change from the typical auto service experience. I am extremely grateful for the exceptional service provided by Berkeley Auto Service and for Carlos’s dedication to being sincere, transparent, and honest. As a Subaru owner, it's a relief to have a reliable, trustworthy service provider. I highly recommend Berkeley Auto Service to anyone looking for quality, honest auto care, complemented by a user-friendly service authorization system."

"After having worked with several different mechanics in the Bay, I am so happy to have found this one. Carlos is honest, straightforward and reasonable in price. They use a modern online communication system so it’s easy to see and approve services clearly without so much back and forth."

"An Epitome of Trust and Professionalism: Berkeley Auto Service It was an average day until my 2016 Subaru Impreza Sport hatchback started spewing smoke from the engine. Fearful thoughts of a cracked cylinder or a leaking gasket started looming over me like a dark cloud. Finding a mechanic to attend to this promptly seemed impossible as the earliest availability was three to four weeks out. Desperation led me to Berkeley Auto Service where I met Carlos, a master of the craft, who not only welcomed me immediately but also assured me despite his VW and Audi specialization. Upon arrival, I was requested to sign an online form to carry out the diagnostics, not knowing what to expect next. Yet, the calm demeanor of Carlos and the transparency in the process nudged me to place my trust in his hands. Leaving my car behind was an anxious goodbye, but the hope for a trouble-free tomorrow reassured me. The next morning, a meticulously detailed quote arrived in my inbox. The clarity of the communication was remarkable: detailed images of my car, straightforward diagnostic information, and a transparent cost breakdown for the necessary repairs. It was simple, yet comprehensive, organized, and strikingly professional. In an industry where an oil-leaking car often translates into a potential windfall, Carlos stood out with his honesty. He refrained from exploiting the situation and instead extended an extremely compassionate and reasonable price point. It was not just the repair of my car that made me relieved but also the moral integrity showcased that made me a satisfied customer. I am incredibly grateful to have discovered Berkeley Auto Service. Any past reviews expressing dissatisfaction must surely be a misunderstanding or an aberration. Disregard them as outrageous misinterpretations because my experience here was nothing short of exceptional. I wholeheartedly recommend Berkeley Auto Service for their remarkable professionalism, commendable honesty, and incomparable customer service. It's not just a repair shop, it's a sanctuary for troubled cars and anxious owners alike."

"My car had its catalytic converter stolen, so I brought it to Carlos's shop. He had experience dealing with my car insurance and the quote and insurance payout went smoothly. Despite the long wait for Toyota to send the new part, Carlos was very communicative throughout the whole process and we were finally able to get the car fixed."

"I had several warning lights suddenly show up. Berkeley Auto quickly determined the issue and gave me options, i approved and they ordered the necessary part and installed and tested, and car was ready. The whole thing was about 24 hrs and price remarkably low. I am quite happy with my experience and will be back!"