Caliber Collision 5613 Auburn Boulevard, Sacramento, CA 95841

"I am very disappointed with my experience here. They did a poor job of fixing my car. They made me wait in the lobby for about an hour while my car was being "detailed" but when I had checked the car there was caked dust everywhere and found some parts weren't seated back properly (see below). There are also weird grease stains on my driver seat and center console. I had to clean everything when I got home. I'm not sure why Claudia had asked me if it's ok not to dry the car because it's definitely not been washed. I get that it's raining and there was no point in drying but they could've washed the car like they said they would. My lift gate button housing is also off (they claimed they didn't touch it but the work order clearly shows that they had removed the lift gate). My rear bumper which they had replaced isn't perfectly sealed around the passenger side rear break light housing (see below, I had included the driver side for comparison). The accident had happened on the driver side so I'm not sure why the bumper isn't done correctly on the passenger side. They didn't bother addressing the low tire pressure indicator (it wasn't on when I gave it to them and I took it to the dealer to get it fixed). I'm wondering if making you wait in the lobby till closing is part of their general strategy of rushing you out the door with no questions asked and without a proper inspection before release signature. I won't use this shop again."

"I could not be happier with this company. Their commitment to customer service is like American Express. They are committed to everything they do, bodywork communication with customers, timely responses and time efficient. I absolutely enjoyed working with Savannah and Kayla. I don’t know what I would’ve done without their commitment to get my car to me as soon as possible. Savannah kept me up-to-date on day-to-day basis to make sure I knew what was going on with my car. Kayla checked in with me time to time to make sure I was happy with the service that was provided. This is a fantastic company and even better team at this particular branch. Thank you so much for getting my car back to me. I’m going to miss talking to you guys."

"This isn't the kind of place you want to rate since no one wants their car in shop due to an accident, but I must say this location did pretty good with keeping me up to date with the progress. The only reason why I didn't give it a 5 star is because there were 2 push back due to the incorrect part, delayed pick up twice and also I had to return back because the fender clip was not secure and the fender popped. They indicated that it could be because the clip was not OEM however after a slight adjustment made, it seems to be ok...for now...fingers crossed."

"Avoid this shop at all costs. The repair job took 6 months with regional management involvement and in the end the car was taken to a different shop to fix all the issues, replace the damaged parts (damaged by the aburn shop employees) and the damaged parts post the accident that weren't even replaced by the shop on aburn blvd. At all costs, avoid this shop. The car was finally fixed at Caliber in Roseville and this is the first couple of days that I'm driving it without all the broken parts, parts falling off the vehicle, odd noises, and the pulling of the steering wheel to the right. Accident date march 2023, today is mid-October of 2023. Just a few photos. One after the accident and the rest are after repairs at Auburn blvd"

"My car’s front was damaged in an accident. The good: The staff are friendly, Melanie was helpful and professional. The manager Jeff is very knowledgeable and very helpful. The bad: Melanie moved to another location and the new staff is not that responsive. We seldom got insurance and repair updates and we had to email/call a lot to communicate with the shop and insurance. A lot of delays than estimated. The repair is generally OK, but nobody cares about your car more than yourself. I have a few complaints about the work done on my car. First, they drained my battery before any work started (they called in third party to charge the battery since my car is plug-in hybrid). I doubt they did not close my car door firmly. Second, the coolant level was well below the minimum when I picked up my car (the car’s radiator was replaced). If I did not open the hood and check by myself, I am not sure how much it would affect the engine. Third, they re-painted the last piece of bumper because the first painting was too bad, it even did not pass their own standard. This further delayed the time I picked up my car. BTW, Jeff has moved to another location too as the time the review is here. He ordered new clips for my car’s windshield side strip and had them replaced (the broken clips were not found by their technician during normal check and repair, I found it and pointed it to Jeff and he was willing to help)."