1-800 Radiator & A/C

"Great prices and 9 out of 10 times your needed radiator is in stock ready to go"

"Man this place rock great customer service if i could give 10 stars I would Robert at front counter went above and beyond to make it happen for me this is my first time here and I will be back and will tell everyone I know to come get parts from here you name it they got iy !!!"

"They had the radiator I needed & said they'd have to order the heater core on Friday 2/24, assured me it would be in on Monday. Got a call on Monday it was delayed. They didn't give me a receipt (should have cancelled then) but we took a picture of the will call paperwork. By the following Thursday, heard nothing so I called to find out. The guy couldn't find anything they had no record of it. My card was charged, I had a picture of the document but he couldn't find anything. I called again the next day, now they had the invoice but said the order was cancelled & a refund would be issued in 3-5 days but he was going to verify with accounting and call that day to confirm it was processed. Never called. I filed dispute with my card & called again Back to no record or info. Called again 3/10 this time she had my info on her desk (????!?!!) needed my invoice #, don't have one. Now she needs the radiator invoice, but I have the radiator. We around a few times then she said she would process refund right now but that the warehouse sent another radiator, no heater core. She says she processed the refund today, we'll see shortly. The didn't give meds an invoice or document, charged my card (I know my screw up) has no clue when I called to follow up, no follow up from them, cancelled my order but never told me or refunded the charge, don't seem to have been ever planning to get the cheater core or refund to me. Awful business practices, no follow up, no info for me, misleading us on the status & useless blockages to resolve, did not even apologize for litany of errors. Not even a discount or courtesy credit. Never going back & will let people know what awful service & processes they have. Terrible & frustrating is the kindest thing I can say. Would give less than 1 star if I could."

"By far the worst company I've ever had the misfortune to use. Quality of product? Useless. Ability to contact them? Useless. Returns? Once again, useless. If I could give less than 1 star I'd would."

"I purchase a 3 core metal tank radiator from them back in 2004 with a lifetime warranty. I’m happy for it lasting over 15 years. However it recently sprung a major leak requiring me to call in to have it replaced. They did not have my purchase on file but I was fortunately able to find the original purchase invoice for proof of purchase. They were initially unable to find a matching replacement and attempted to get me to accept a less efficient and lesser value plastic tank radiator. After a few more calls and over a week of down time I was finally able to speak with someone at their call center that was able to help get me the correct replacement. Unfortunately the radiator tank was delivered damaged (large dent and bent tube). I cannot have my vehicle down any longer so I was forced to accept it. Funny thing is the ladies at the shop spoke very poorly of the call center personnel yet the people at the call center was able to get my correct replacement when the shop employees could not."