Five Star Auto Center

"Did a decent job with my car. I usually go to Bob's in Roseville, but they've been closed for maintenance/remodel, so I decided to come here for a cleanup on my CR-V. They could have done a bit better with wiping down my car, but other than that, good value for the money. Update: 1.27.24 - they did a better job of wiping down my car after the wash today!"

"Hello, I wanted to say thank you! We have been taking my daughters car to your location over the last few years and we took her care in this weekend 1/8/24 and we got the best service. Your desk staff and mechanics are truly so helpful and honest. We appreciate the wonderful service, as finding someone honest and with good customer service is hard to find. Again appreciate your staff and the work they do. Linda, Seth and Haley Holder"

"First time customer. Based on my experience I give the service I received a 2. I went in for an oil change and my 30,000 mile check-up. I was a bit over the 30,000 mark, so I definitely needed to get the car looked at. Especially since my car has a weird rattling noise while idle, as well as I had been getting dash indicators about my brake lights having issues and having low tire pressure. These are all things I made clear I wanted them to check out during my initial contact. I dropped the car off, and sure the turn around time was quick, but it didn’t seem the things I had mentioned were really looked at. I was told an inspection is done any time they do an oil change, but nobody mentioned anything about my brake lights like I had initially brought up. The tire pressure was still too low, even after being told the tech took the car for a test drive, so I’m surprised they didn’t address that before driving it. Also they said they didn’t hear any rattling noise, which I was a little surprised to hear, but sure, if you didn’t hear anything you didn’t hear anything. I was also informed by a difference shop last year that they notices some wear on my brake pads and I likely needed to get that checked out—apparently that wasn’t looked at it either. Maybe that’s not a part of their standard operating procedure, but to me it seems like the only concern was changing the oil. To be fair I had not mentioned anything about the brake pads specifically when checking in. The cherry on top though is I was offered a free car wash as a part of the service,which I felt really grateful to be offered that and accepted, but then I get my car back with a giant oil stain the the driver-side vanity mirror. It’s not like this is some $100,00 car, but when you are offered a free car wash and the car somehow is returned in a dirtier condition, it’s a little upsetting, and also a little ironic. The Positives: -Staff was friendly. -Same day service with a short turn around time. The Negatives: -Didn't fully look into the issues I had requested -Got a significant oil stain on my vanity mirror visor. If the 2 stars feel unfair, just know I would have given 3 stars, but the oil stain on the visor actually creates a new problem for me to deal with."

"I went here for the first time today, and was delighted to learn that they were having a customer appreciation day. They served free lunch while I had my fluids checked, oil and filter changed, wipers changed, and a 5-star wash. The price was right, and the service was very friendly and insightful. They were incredibly busy, but I could see that it was a well oiled machine. I saw a lot of great leadership and I can tell they care for their employees and community. I really enjoyed this experience. I am returning tomorrow for more service that required an appointment. They left a bit of grime just below the windshield wipers that I'll probably ask for them to clean while I'm there tomorrow. I will definitely continue to patronize this establishment and recommend to friends and family. Keep it up 5 Star! What a gem!"

"I came to get a car wash because I heard great things but it was pretty mediocre. The staff was very friendly which I liked however I was pretty disappointed with the overall service. First off I mentioned I had food etc in the car should I take it with me or was it safe to leave in the car. Was told I could leave it in the car no problem. When I got my car they had tossed my food, but left the empty water bottles?? The rims on my tires don’t look clean at all, the sticker from when I bought my car still has residue because they didn’t even attempt to wipe it off. I didn’t have high expectations because I have a dog so I knew they wouldn’t really touch the dog hair which was fine but they vacuumed the front and none of the back. Didn’t wipe down the head rests of the seats so they were still dirty (it’s all leather), the rear bumper still had dirt on it and the front of my car where the windshield wipers are was super dirty. Also not sure why my speaker was soaked."