AutoZone Auto Parts

"My childcare provider’s car battery died while she was caring for my child today. She was able to get the car jumped and drove straight to Autozone for replacement per my urging. She subsequently called me to tell me the employee who helped her at the counter responded with attitude, “…well I guess we could help you but I have to read instructions and don’t want to damage your car.” He was exceedingly rude. This poor reception and horrible customer service left her feeling so uneasy she chose to leave and have her car towed alternatively. This employee was so lazy he would rather sit on his phone than get up and help a stranded female motorist with a young child as it’s getting dark outside. We will NEVER bring our business back here. Your staff was an embarrassment today and he should personally be ashamed for his treatment of a young woman with a child."

"Taylor is amazing!!! she took the time to help me read my check engine light even tho i could tell she was slammed, she was super knowledgeable and made sure i understood what was going on with my car. she was super helpful give that woman a raise!"

"Absolutely thee worst Autozone I've ever been to and I've always entrusted Autozone as my #1 "go to" store for every vehicle I've ever owned. 1st and foremost, I am a 71yr old, retired, disabled female. I spent a great deal of money on a new battery and had hoped that they would be able to exchange my existing battery, thus saving me time and a core fee. There were 2-3 employees on site and only one customer, and yet I was denied any help. Why? "Because it was "getting dark outside"?? (Note: there was plenty of lights in and around the stores parking area) Luckily my truck made it back to the house and I was able to get a neighboring young man to transfer it but now I still have to get the old one loaded to my truck and then spend gas going back across town, to get my core $ returned. Had I gone to "my original autozone store", it would have been respectfully handled-they are the best group in Auburn!.... Maybe this all sounds a little petty, but it all came about along with the young one having an attitude and saying "I don't know"..a lot! That was my experience. End of review."

"I went into buy oil. The staff was friendly and pleasant, lent me a funnel, and then pliers to lose the cap. THANK YOU. GREAT SERVICE."

"Disregard the business hours. I get that I showed up at 9:50 with ten minutes to “closing time”, but it was for an effortless online order pickup. Employees were still there but locked up already. Please adjust your business hours if you aren’t going to honor them. I just wasted a 20 minute drive for a part I needed now."