Mercedes-Benz of Carlsbad

"Took our sprinter van in for a check engine light. What a great experience. Our service writer ( Kem) was very well informed on our veh. and helped us get back on the road same day. The techs. did a great job of quickly diagnosing the problem and the parts department here had all the parts we needed in stock. Very possibly the best experience we have ever had a shop or dealership. Even did a courtesy car wash ! 5 Stars!"

"We will not be going back to get our van serviced here. We had our 2019 van serviced twice here. The first time they overfilled our oil. We were on a trip when the warning appeared and had to worry the entire trip if something was going to happen. The second service they had to do a recall service that required a computer update which deleted all the data off the computer. When we went to get the van Smog tested we failed due to the data being removed. Now we are being told we should drive the vehicle 150-600 miles in order for the monitors to read. The frustrating part is that no one informed us that this could be an issue and when we tried getting in touch with someone we had to call multiple times to speak to someone about the issue. Be warned if you are getting this recall taken care of and will need a Smog test before 600 miles!"

"They do not value your time and overcharge after making you come back two - three times Changed oil there for years. I told them that I had oil leak in my driveway - got the car in: no issues after charging $1K for a power wash to identify the issue. After two more visits and replaced seal the issue was resolved. I do not think they ever fixed anything in one visit. $10 air filter tubes still frayed after whatever point inspection they supposedly run while they "change oil"."

"Mike in sprinter service + Jason the tech out back are an incredible team and resource for keeping us on the road. Sprinter service around the country has been a nightmare in recent years, but these guys ... they have repeatedly gone above and beyond for us. They should be recognized as some of the best in the country. Thank you a million times over."

"Lies and tricks experience CPO Mercedes EQS450 supposed to be picked up on last Saturday morning. Talking with Reed over the phone she assured that this is absolutely gorgeous almost new EQS in a great condition. Saturday morning I got my cashiers check ready and headed from LA to the dealer to get the car. Now it’s time to start count lies & tricks: 1. It turned out that front bumper was completely scratched underneath including bent underneath cover. Additionally there was a dent on rear bumper that has be repainted and scratched rim. Conclusion: I would never ever consider buying the car knowing all of these damages. 2. After a long conversation we eventually agreed on a deal by decreasing the price and started document process. During the process I was told that we have to run some sort of Identity check. All right I agreed in that. Conclusion: Why? This is a cash deal. 3. Then I was told that since today is Saturday they cannot clear my cashiers check and requested to fill up a credit application but assured me it will stay in house and this is only for internal purpose. If there is any issue with my check then they will process the loan deal. I signed up the app but eventually they run a hard query. Conclusion: I never gave my permission to run a hard query. If you know that you won’t be able to clear the check why you did not say that is advance? I could also come on Monday and pick up the car. 4. Singing the last few document I found that they wanted to trick me again by instead of providing a discount from then price we agreed on they added a discount to the price they had on a website. Conclusion: Martin had such a high expectation that I won’t check it but I actually did. Question: Martin how can you fell asleep when you fool people like that? 5. After another conversation I was told that they won’t change the price and this is the lowest we can go. So I left. 6. As always, instead of giving me that discount they thought I won’t leave and decided to wait when I get back or call them back, but I didn’t. Sunday morning I started looking for EQS in other dealerships and of course got a call from Reed. This time she was ready to give me that tricky discount and also order Uber from LA for me. Question: Why don’t you just get it resolved yesterday? I spent my and friend of mine entire Saturday not to mentions gas etc… When I spoke over the phone with Rich from financial department next day he actually stated that: I did not know that Martin and Reed said you won’t get a hard query. This is the way it works. So as always nobody cares, they just need to get this car gone. Eventually I got super lucky and bought EQS from Mercedes DTLA which is just 5 minutes from my place. Got a way better deal with twice less miles and higher MSRP. In addition to this, Reed stated: “the two years of free maintenance and the free charging it’s not transferable by Mercedes-Benz of North America. I’m sorry to say”. By some reason Mercedes-Benz of North America is different at MB DTLA and I got free maintenance and the free charging on my CPO EQS. Interesting right? Also I finish the deal at MB DTLA in lesss than one hour without any identity check and credit score check. Smooth and fast. Dear management, would you please revert my hard query as I never gave my permissions to run a credit check. This will be also reported to BBB and hopefully they proceed with appropriate actions. For everyone who read this: please be aware of such tricks and check each and every document very carefully."