HIGH PERFORMANCE AUTO PRO PLUS LLC

"Very good service and orientation about the status of my car."

"I went to this shop on two prior occasions with no issues other than the owner, Frank, telling me to show up one of the times at 9am and then not arriving until 922am. To show them my appreciation, I bought every worker in the shop a tall can beer the first time doing business with them and brought in a dozen donuts the second time so Frank could distribute them to his employees and customers. Unfortunately, the work that I had done to establish a relationship was lost on Frank. I needed a bigger job done, quoted at $550. He told me on Friday to come in on Tuesday to get the work done. I showed up in person on Sunday just to double check with Frank that we were good for Tuesday, which he acknowledged. I show up on Tuesday morning and he tells me that he won’t be able to do it until Wednesday because someone dropped off a transmission and he didn’t know they were coming in on Sunday when I confirmed. I’m not one to tell someone how to run their business, but it seems to me that transmission guy came to Frank after I had a scheduled service. In my opinion, good customer service is when you follow thru for what you told your customer you’d do for them and not prioritize others over them. Now instead of missing one day of work, I had to miss a second. When I told Frank that this inconvenience caused me to lose money and that I’d like him to reciprocate good will towards me by discounting the work, he acted as if I was wrong to ask him to be held accountable for his mistake and told me I should find a different mechanic. It’s truly pathetic what customer service is coming to these days. It seems like no one takes pride in themselves or their work anymore. Frank has lost himself a very loyal and paying customer."

"Friendly r Reasonable prices and honest as a young woman mechanicals always try to scam me but so far this has been the most honest mechanic I have found #greatful"

"I've been coming here for years to get my cars fixed and I haven't had any problems with mechanics or parts I live in Kent I've been in Kent for one year I've lived in Tacoma for 20 years and for the last 5 years I've brought my car here to be serviced I wouldn't not bring my car to any other place because of the great service and quality mechanics that's yours has working for him"

"Great mechanic, they've rebuilt my engine in a classic car and its been flawless since. On my modern cars they are just as good. He will get a little behind if he can't contact a customer about a part or repair needed. He likes to get authorization before performing any repairs or part changes, grezt service."