AAMCO Transmissions & Total Car Care

"Alvaro was very reliable and always keeping up to date. He went above and beyond! Thanks for all the help!!"

"I came in. AAMCO OF POMONA Thinking was the transmission and they found out the problem. And they fix it in couple of days. I have my car back. Running smooth knowledge of what they doing. Great experience overall. I'm happy with the work that they did. Of definitely recommended. And they also do. Anything you car needs mechanic work. satisfy with the work so definitely recommended"

"The actual workers of the pomona branch have been nothing but kind and ernest and are getting a bad rap for the owners actions. The individual who claims to own three of these location, has provided nothing but miscommunication, delay on service, false promises, and denial when confronted. He continously implied that I should be gratefully for what he decide to do for my vehicle after having it for an est of 3 months and chooses to use phase such as " your lucky" and " i didnt have to do even that". He makes these statements after something he decide to do went wrong or when hes just made another promise of work he could not keep. Out of the 13 weeks without a car, due to the owner ordering a faulty part , I was then told by him that if I paid more money and purchased new parts through them we wouldnt have this problem even though intailly he advertised the part i would be purchasing through them was guaranteed good product. . He made it seem like the warranty might not be enforceble when i brought it back after two days whem the first faulty transmission he sold me went out. In week 6 I asked about a rental option, because my commute to work was now beginning to get too expensive, and was told there were no available to me or offered and that it is not there policy to provide any help. I was told on the 11 week I would be accommodated with a rental for five day because my car should be done b4 the return date of the rental . I received my car almost two weeks later from the return date of the rental. Not to mention the 10 weeks prior, where I was told to figure it out. I paid for all services On time and when they asked and after that was treated like a second class citizen. I thought I was going to a professional establishment and assumed because Aamco was in front of the building , I would be met with respect at the door and on the phone for my entire experience. Instead, I was met with a individual that was more focused on tell me how grateful i should be and of the ownership of three stores, than actually answering the phone of the store, or updating me on my car, when meeting the time table you promised is not promised. In addition I advise anyone who does dealings with this individual to either request recording of conversation while speaking to him or do all communications through text . There is a likely chance that if you do not show that you have a record stating it , he will pretend it did not happen. Luckily, I do and really do hope i am reached out to to possibly mediate things. The owner seems to believe that since I'm younger, black, and getting my car serviced in pomona, I must be ignorant and can only resolve my issue with my fist and can be treated in any condition he see fit. That no legal action could be taken and the repracution would just be yelling at an employee that has nothing to do with it. I am proud to say that none of his assumptions will be case. I have no need to yell or be painted as an irrate customer. I am decently educated enough to know if nothing is done to rectify the situation after my formal complaint, other option should be taken. I trully hope something can be done. In my opinion this owner is severely hurting the business. .and treatment was borderline abusive."

"Great body shop to go to ! Owner was transparent in explaining about what was the issue about my car and offered my options in regards to it. My car was ready sooner than expected which was a plus. Recommend this shop to anyone."

"I recently had the pleasure of working with AAMCO Pomona, and I can't express how impressed I am with their exceptional customer service and expertise. My vehicle's engine needed replacement, and from start to finish, AAMCO Pomona exceeded my expectations. From the moment I walked into AAMCO, Mr. Jerome and staff greeted me warmly and took the time to explain the entire process, ensuring I was comfortable every step of the way. Their transparency and professionalism gave me confidence in their work. The engine replacement was done efficiently and flawlessly, and my vehicle now runs better than ever. AAMCO Pomona used high-quality parts and demonstrated their commitment to excellence. What truly sets AAMCO Pomona apart is their dedication to customer satisfaction. They kept me informed throughout the repair process and even provided me with a detailed explanation of the work performed when I picked up my car. The turnaround time was far quicker than any other companies I have used in the past for much smaller work. I am incredibly grateful to the entire team at AAMCO Pomona for their outstanding service. I wholeheartedly recommend them to anyone in need of engine repair or replacement. They are the epitome of a 5-star establishment, and I wouldn't trust anyone else with my vehicle's needs. Thank you, AAMCO Pomona, for going above and beyond!"