Community Volkswagen

"I worked with Luis, and it was a great experience. From the day I walked into VW he wasn’t pushy at all. He didn’t pull any of the “dealers tricks” and that helped me trust him. Once we decided to pull the trigger on the car, he made everything go so smoothly. I appreciate him and will definitely send anyone looking into a VW to him."

"While the people at the dealership were quite nice- THE PHONE SYSTEM DOESN'T WORK. Literally. It just goes to voicemail on all phone numbers, and then the voicemail is full. There was no way for me to call for pickup or to talk to anyone. The dealership said they are aware of the problem, but it's been that way for weeks. Very frustrating! **UPDATE- this was two days before the storm.], and included two weeks prior."

"My experience in reaching someone by phone to schedule the service appointment was not good. I was at the point where I almost scheduled at Ventura which is much further away just because I was actually able to get thru to someone. Once I was able to reach someone at Community VW, my experience was excellent. The team was very responsive and helpful."

"After required safety recall was performed, my dashboard was not put back together correctly. I did not notice until I got home that the temperature knobs were now all recessed into the dash. Have called three separate times and left messages for the Service Dept. Manager and no one has called me back. It's now been over two weeks. And the dealer is over 100 miles away, round trip, so it's not easy for me to just stop by there. Your reply to my review is not true. No one reached out to me until about an hour after I posted this review online; that's when the Service Manager reached out to me; I was working and not near my phone so he left me a message. That hardly qualifies as "several attempts" to resolve the issue. Lying is very unprofessional. I called in again this morning, and once again was connected to voicemail "123" with no callback yet, After the condition my vehicle was given back to me, there is no way I'm bringing it back in there until I first get to speak to the Service Manager."

"Had an amazing buying experience with Community VW! Xavier and Matthew were awesome to deal with. Xavier let me know that the car I was interested in had just got off the truck from transport, we arranged to get down to the dealership that night to test drive it to see if that was the route we wanted to go. Wound up closing on a deal that night. They stayed after hours to finish up paperwork without hesitation. Couldn’t be happier with their customer service and my brand new Atlas Cross Sport!!"