Caliber Collision

"Caliber Collision in Atascadero, CA did amazing work. Their customer service is beyond excellent. Our truck was in a multi car pile up, our front end was completely smashed. Their work is so amazing that you cannot even tell our truck was so horribly smashed. I highly recommend them, if I could give them a bazillion stars I would. Their customer service, their integrity, their work, is just the absolute best. Here are the before and after picture as proof their awesome and professional work. THANK YOU Caliber Collision in Atascadero !!"

"I've had my work done on my car 3 times in the past 4 years for different repairs . Each time I was impressed with the quality of their work, their professionalism and communications with me. The repairs were completed in a timely manner and the quality of the work was excellent! Tony, the shop manager explained in detail the repairs my car needed. I heard he's been working in auto repair for 25 + years. His experience shows in the pride he takes in his work and the work done by his staff. They were all wonderful. I don't hesitate to recommend this shop to anyone. They're that excellent."

"Would recommend coming here to everyone! Their staff is very nice and will work with you well. They are very efficient and the outcome of my car was great!"

"This shop is the best shop to work with! The staff and quality of their work is exceptional! I had my car repaired and back to perfection in no time! Would highly recommend for you collision needs!"

"Quite poor experience. After the vehicle was rear-ended a shortage of parts meant the repair was delayed approximately a month. This was not that much of an issue as the car was completely driveable and just had a rear end with broken cameras, sensors, panels etc that did not look great but did not affect the use of the car. It is an electric vehicle and was charging and operating fine when eventually dropped off for repairs. The repairs took 3-4 weeks to complete and generally seemed to be fairly well done. The car was a day late being ready and was then only available right at the end of the day when it was picked up. On the way home it was noticed that the service high voltage charging system error was now on and when we attempted to charge the vehicle it could no longer charge because of this error. It was quite obvious that during the repairs something caused a sensor to trip and caused the error so it assumed that this would be taken care of the next day by Caliber Collision. To our surprise the first response we heard was "we didn't do it" and "it is not our problem". In addition at that time we noticed some major body/clearcoat damage on a portion of the door that was quite obvious but we had never noticed this before. A detailed inspection of the vehicle was done when it was dropped of and although some minor scratches and scuffs were identified in other areas, this particular area was not indicated at all. Again when we asked about this the response was "it was there when it was dropped off" and they didn't really acknowledge that it was not indicated on the inspection report when it was dropped off. I cannot say for certain that this paint/clearcoat damage was not preexisting but based on the complete lack of responsibility they took for a problem that they obviously created makes it much harder to believe them and give them the benefit of the doubt in this case. It should be that if a vehicle is dropped off and in working order that it should be returned that way from a collision center. We were left with a car that was undrivable because it could not be charged. We had to take it to the dealer who were easily able to determine that the problem occurred during the time Caliber Collision was working on the vehicle (error code indicates the mileage when it occurs) and needed to reprogram the vehicle to clear the code that tripped during the repairs. Overall a very long and extremely disappointing experience. The overall repair was ~$5000 and all that needed to be done was to return a car that was functional to the customer (which we had to do on our own for an additional cost of ~$150). Very disappointing experience and a manager that does not care much about the reputation of the business."