S & M Auto Body & Repair 875 West Market Street, Salinas, CA 93901

"This so called auto shop doesn’t know what they are doing! They are unprofessional and are NOT reliable mechanics!!! With my daughters consent (since she is stressing out for their incompetence) I have called the shop several times to speak to the owner and demand they refund my daughter almost $500.00 dollars, every time the owner wasn’t available. My daughter took her car in since it was experiencing coolant leaking under her car. She took it in 3 times since her car was still leaking first they said it was a faulty piece they put in. The second time they supposedly fix the problem, the car had an even bigger leak. The 3rd (see photo below) time it began leaking instead of wasting her money and time she took it to a “real” auto mechanic shop where they diagnosed the problem. I advise anyone who thinks about taking their car in for repair take it from me don’t!!!"

"Extremely unprofessional con artists. I got my car back after over 3 months. Lied to me and insurance company endlessly and never even finished repairing my car but got insurance to pay them anyway. I highly recommend looking elsewhere if you want your car to be looked after. I will have to pay out of pocket to repair damage that these "mechanics" have left on my car as well as finish the job they couldn't."

"These guys had my vehicle for over 2 months. I brought a GM vehicle. The parts for this car could be found literally everywhere. It’s an American classic company. These liars and deceivers lied to the insurance company, made us pay 6 thousand dollars, for a front bumper damage. Unless you know these liars, expect them to have your car for months. You have a broken side mirror. Take it literally anywhere else, they will lie to try and keep your vehicle their. In my case they lied to the insurance how long this job would take. That’s why they did an estimate of 6 thousand dollars. These guys received numerous parts, and sent them back. Why you ask ? Because they already had a time period they lied to the insurance about when the vehicle would be ready. I called one day and they legitimately told me, we sent back your parts because we didn’t like the way they looked."

"Extremely unprofessional, I talked to a guy named Mark who at first was very friendly, I asked if he would help me with my car an 09 mustang rear quarter panel replacement. I told him it was out of pocket and was willing to pay. After I had showed him the pictures of my car he wanted nothing to do with me. Instead of telling me "it was too much work" or "it was beyond his capabilities" or giving me a fair price he decided to inflate the price without even thinking to something that would be undesirable.. he quoted me $5,000 for a rear quarter replacement.. I asked him what if I bought the rear quarter panel he told me you would still be $4,500.. he was looking for any excuse to hang up and I was willing to work with him.. extremely rude and unprofessional.."