Firestone Complete Auto Care

"Went for an oil change with an appointment and still had to wait 2 hrs. I paid them an extra $10 to inspect the vehicle. They came back with recommendations of that “must” be done for a total of $2000. This didn’t make any sense as the my Honda Odyssey is in great condition. So I took the minivan to the Honda dealership and had to pay them to check it out, and of course had to wait. And guess what?? None of the service “recommendations” that Firestone gave me on their inspection, were needed. So this was an attempt by Firestone to do unnecessary work on my vehicle and get money out of me. Total scam! Now I am not even sure they changed the oil on the car. Just a dishonest place."

"Firestone in Salinas is the worst!!! We took our Jeep there when it started overheating back in June of 2023. They conducted a diagnosis and claimed it was our radiator fan… this time. We had our radiator and thermostat x2 replaced by Firestone already and still having overheating issues. Monica the store manager called us and advised us of the cost, almost $1000.00 to fix our overheating issue. I asked Monica if she was sure it wasn’t the water pump or a bad thermostat again. Monica reassured me that those components had been tested and confident that we had a bad fan. We agreed on the replacement, I went by a few hours later and talked with a technician who was working on the Jeep and he stated it was still overheating. I told him Monica said a new fan would fix our issue. The technician said “I don’t know why she told you that.” Another thermostat was installed and we still were charged the full amount. Even though it was a bad thermostat Monica still charged us and lied about the other components being tested. I filed a claim with Firestone corporate and Monica tried to lie again… we ultimately received a $900.00 refund…. But we are still having overheating issues and check engine codes related to the fan. I have taken the Jeep back twice and Firestone Salinas refused to work on the vehicle per Monica and now claim my warranty it voided because of the refund. I will file a claim with the bureau of automotive repair and call Firestone Corporate again. Monica has no morals or ethics and has made this a personal thing because she was called out on her lies… be careful consumers…."

"BUYER BE WARE. My tire is only 3 wks old.This place is selling used & old tires as brand new. When you call them out, they try to get you to purchase another new/old tire at a discounted price. Go to American Tires they are across the street. You can also get a warranty on your tires, unlike the used and outdated tires being sold at Firestone. My tire is only 3 weeks old and you can already see the tread bar going across the tire point the passenger's side rear compared to the driver's side rear tire which I've had for a year."

"I called on Wednesday to ask about an appointment for a flat repair. The attendant told me over the phone they would be taking walk ins all day and to come in whenever. About 20 minutes later I come in to be told that I need to make an appointment on a different day because they were all booked up. Already a bad start. I make the appointment for 2 days later at 9am. I get there 15 minutes early to check in. Almost 3 hours later they told me that they couldn’t repair the flat and had to buy new tires with them. It’s not the first time I get horrible service here and I will never be coming back. Lastly I also want to mention that I have a warranty on those tires and flat repairs should be free. Every single time I’ve taken my car to get a flat repaired, they always find excuses or run around to try and not do the repair for free."