Mercedes Doctor and Sprinter Doctor - Mercedes Repair in Mountain View Ca 2235 Old Middlefield Way, Mountain View, CA 94043

"I know Jon Iverson as a decent man an reliable seviceman. Jon and Tim Iverson are the pros in Mercedes, and I recommend them without a doubt. They don't just "change oil", or "change brake pads", the do MAINTENANCE and repair if needed."

"This repair shop is dishonest and overpriced. I paid $200 for a "full diagnostic" on my car, which consisted of solely a STAR diagnostic (an extremely simple task that many repair shops do for free or ~$30) and basically a quick peek for frayed wires in the trunk. This diagnostic "didn't find anything" so I was told another "electrical diagnostic" would be needed for $200 and I needed to replace a part that would total to over $1000 with labor. I got the part replaced somewhere else for $400 total."

"I can see so clearly why Jon / Mobile Mercedes Doctor has a 5 Star Yelp review. I have nothing but positive things to say. - Knowledge - Jon is very very knowledgeable about all things Mercedes. He has been doing this a long time. Moreover, he is willing to take the time to clearly explain any issues with the car. He will rate them on a priority basis ("must do" versus "could do" versus "future priority" etc.) and give you a no nonsense opinion about how to proceed. He knows these cars so well! - Convenience - Jon services through both mobile visits and his shop in Mountain View. He readily offered me an appointment. Further, he offers loaners at no charge. - Patience - Jon let me take the time that I needed to make decisions. He did not rush me and was willing to explain things more than once so I had a full understanding of the situation with my car. - Service - Jon proactively did things like fill up my washer fluid and put air in my tires, even though I ended up not having the work done on my car. He communicated proactively and clearly via text and phone. Everything was on time and easy. - Prices - As I understand, Jon's prices are competitive, much better than the dealer. In the end, I decided to not pursue the work on my car after he identified a costly important repair. And, shockingly, he charged me nothing for all the diagnostic work he did on my car. I was shocked. A true class act and definitely taking care of his customers. In a nutshell, I would highly recommend Jon / Mercedes Doctor. I have never written a review for a car service / mechanic before, but I felt compelled to share so that hopefully other Mercedes owners will reach out to him and the high level of service and knowledge that he provides."

"I just had my MB Sprinter serviced at Mobile Mercedes Doctor in Mountain View. They are fantastic! Ask for Jon, he is great and super knowledgeable on everything that has to do with Mercedes. He explained everything the Sprinter needed to be done and he did it super quick. The Sprinter is running better than ever! I highly recommend them. They do both chassis and house repairs and maintenance."

"CLA 250, about 27000 miles. Yearly maintenance. Code : A7 I was looking for reliable inexpensive (not too cheap) oil change and maintenance service for my wife's car. Last year, we paid $450 for engine oil and cabin filter ( thought expensive but I wasn't sure). Last week, I swing by this shop and ask how much it would be to change the engine oil. One of workers says it will probably be around $150 but he isn't sure because he is only the worker, the owner wasn't there. I thought it was very reasonable price even to a couple of hundred. I called and made an appointment and dropped off my car. They were still out for mobile service I had to leave my car there. On the phone, I told I need an oil change service and estimate for other maintenance service if it needs. I got a phone call 2-3 hours later (thought the oil change is done). He gave me an estimate for A7 maintenance, it costs $1960. Oil change $350, Cabin filter: $150, wiper $, brake oil $, Trans oil $ and Inspection $215. So I asked if you can do only engine oil service, he said that it costs $350+$215= $565. My wife want me to pick up the car right away. I had to pay $215. I'm not trying to complain about the price and I know some people charge more. However, the $215 fee wasn't explained before brought the car there. For this kind of service, the shop should tell their customers about the fees."