AutoNation Toyota Hayward Service Center

"My appointment was on time. This was a Thursday. My oil change and tire rotation went seamlessly. I dropped off the car and it was ready in 2 hours. This dealership is great. I wish I could say the same for the corporation. I needed a wiring harness last year with only 35,000 miles on the car however it was past in years. A wiring harness under the hood should never go bad. I believe something happened in assembly. I will no longer buy Toyota's. The dealership contacted Toyota hoping they would refund for the harness but NO. The dealership is great its a shame that the corporation has let them down. The dealership itself does great work. The service writers, mechanics do exceptional work. If anyone has Toyota's I suggest bringing your car here. Earl"

"A great service department. The only East Bay Toyota dealer that really still does Express Service "while you wait" oil changes. Make an appointment and you're done in around an hour. I've tried Dublin, Fremont and Walnut Creek and they either make you leave the car . . . or their "Express Service" takes 2 1/2 hours."

"I recently took my Tacoma in for its routine scheduled maintenance and was greeted by my friendly Service Advisor Mario. Mario was so helpful and patient when explaining what the service technician had to say about my truck. It turns out that I had a screw in my front left tire, and he was able to offer me a competitive price to have my tire replace & balanced. Great service and super friendly staff."

"This is one of the best places for servicing your car. They are knowledgeable and transparent. Whether you opt for a regular or prepaid plan, they provide a detailed report after each service, which is very helpful. I always provide honest reviews for businesses, and without bias, I gave them 4 stars for a reason. I've been using their services since 2022, and with regular maintenance, they offer a complimentary car wash. However, in the 4-5 services I've had, the service center has consistently given the excuse, "Car wash suddenly stopped working; a part was ordered but has not arrived yet." Despite the exceptional services and staff, I would recommend to either remove the complimentary service or provide a more valid excuse. When I changed my tires, I was also asking about detailing, so the advisor actually gave me free car detailing. I was doing a 800$ job that time car wash did work, I guess, although the same morning, I was told the same excuse. So then I understood, basically it depends on the situation. Also I assume, my maitanance is prepaid, I was technically not paying anything, so may be they do not really interested to give me complicmentary service. Personally, the cost is not a big concern, around 15-20 bucks, but maintaining a reputation requires consistency in all aspects. Better to do what you promise or don't mention it. Regardless, I appreciate your services."

"I am giving 3 stars because my service advisor was efficient in getting my vehicle serviced. However, when I booked the appointment, I was given a specific cost and informed that the service included a tire rotation. When I spoke to the service advisor, the fee for that service was higher than quoted and the tire rotation was not included. I was informed the call center person who booked my appointment gave me the wrong information. The service advisor honored the price quoted, yet it was supposed to be an express service that took 2 hrs. All of this discourages me taking my vehicle there again."