Livermore Subaru Service Center

"I have to say, I'm really impressed with the caliber of service this place has. My experience here was above average and the rep who helped me, Noah, deserves a raise. The whole process was just so on point and I was very impressed with how much he worked with me to get my repairs done right. 5/5 across the board for his work ethic. Katie at the front desk was super nice too."

"I've been talking my 2021 WRX here from day one. Katie always makes sure I know where I'm at on my maintenance, she's very friendly, and goes out of her way to answer any service questions I have. The service center as a whole seem to know how much I care for my car and treat it with the same care. My car may not be that old but frequent maintenance is key to a long life for it. Livermore Subaru service department get this, take great care of my car, and make sure I'm happy every time I drive away. Thank you!"

"Car was taken in for detailing on a Tuesday at 12:30pm (the scheduled time) and promised to be ready at 5:00pm on the same day (indicated on the paperwork). I was contacted by my adviser around 5:00pm telling me that I needed to pick it up the next day after 12:00pm. This was no problem. The next day, I am contacted at 12:30pm and told my car will be ready after 2. I responded that I would probably be there after 4 or 5 due to work. After rearranging some plans, I attempted to contact my adviser — both through call and text — to let him know that I could arrive earlier than expected. No response was given. Expecting my car to be ready, I arrived at the service center around 3:30pm and my adviser was nowhere to be found. Thankfully, another very helpful employee assisted me. After all the trouble of trying to find the paperwork (shoutout to the previously mentioned employee), I finally paid for the service, got my keys, and rolled out of the lot with my freshly detailed car. ⭐️⭐️⭐️⭐️ for the detail on my car and the helpful adviser who stepped up and in for his absent colleague. Subtracting one star for the delays and another for the aforementioned absent/unresponsive employee."

"Bought my brand new Crosstrek at full asking and have dealt with poor customer service since then. It began small with a promised license plate holder (minor I agree, but a promise is a promise). 1 month and 3 follow-up calls later...nothing. I bought my own. Then my car began malfunctioning. It started with dropping recognition of my phone, moved to radio issues then my MPG and gas levels couldn't be read. I called Service Dept 3 separate occassions, explained the issues each time, asked for a loaner and was told I need to speak to a service advisor. I would leave my name and number, no call back. Each subsequent call I increased the level of person I would leave a message for, same result. Finally when the automatic breaking failed I had enough. I called Subaru of Oakland who booked an appointment for the next day, got me a loaner (no questions asked), in and out the door in 15 minutes and fixed my car in 3 1/2 hrs. They appreciated my business and treated me as such. I will NEVER recommend Subaru of Livermore (who I later found out had recently been purchased from a company in Texas with awful customer service ratings). Do your homework people. I WISH I had done mine."