BMW of San Rafael Service Department

"Tim Price has been my service advisor for years. He’s absolutely the reason why I continue to purchase BMWs. The service is always prompt, professional and fair. I will continue to be a loyal customer thanks to Tim and the rest of the staff. Exceptional service every time!"

"Outstanding customer service. They did an expert job diagnosing and fixing my car. The whole process went smoothly thanks to Tim and others working there. It was reasonably priced and they worked well with my insurance company. Highly recommend! Addendum: just needed service again and it was just as outstanding as the full time"

"Tim Price in the service department is a godsend! My car’s been in a couple of times for repairs, and he is always so communicative and friendly. This last time, an oil change shop messed up the job and created major issues with my car. Tim was so incredibly helpful throughout the process, and went above and beyond with the entire situation. Thank you Tim!!"

"My daughter got into a car accident (not her fault) and unfortunately our BMW was a total loss. Not knowing what to expect next Tom explained everything in layman terms and told us our options. He dealt directly with the Insurance company making it a seamless process! Thanks for all your help Tom!"

"Best experience ever at a luxury brand service facility! Came in with an issue, no appointment, first time there, and I was treated like a longtime VIP customer by Tom. Within minutes he’s looking under my hood and providing me a loaner. He stayed in touch with me throughout the process and the car was fixed good as new within two days. So grateful I bumped into Tom. I live an hour away but BMW San Rafael is my new go to shop!!"